Global Customer Success Partner

A.P. Moller - Maersk; Pasig; On-site; PHP 391,000 - 670,000; Full time

Job summary

Maersk is seeking a Sales Support/Customer Support professional to join our Pasig team. You will interact with Client Managers, build enduring customer relationships, and monitor progress to ensure value delivery across ocean and logistics services.

Role emphasizes contract renewals, tender handling, and coordination with global functions to execute sales tasks from start to finish. Strong MS Office skills and clear client communication are essential for success.

Qualifications

• Bachelor’s degree in business or related field is preferred.
• Minimum 2 years in Sales Support or Customer Support.
• Experience in account management execution and building customer relationships.
• Commercial knowledge and strong communication skills.
• Proficiency with MS Office (Excel, Word, Outlook).

Responsibilities

• Supports Client Managers through standard channels and builds long-term, trusted customer relationships.
• Monitors customer progress against goals and drives adoption, usage, business value, and overall relationship health.
• Resolves customer challenges by coordinating with relevant teams across the company.
• Manages CAT allocation and coordinates with customers to ensure commitments are delivered.
• Supports ocean and logistics contract renewals, tender handling, and contract management.
• Works closely with frontline sales on account planning, goal setting, and marketing strategies.
• Communicates service or rate changes to assigned accounts.
• Handles sales support tasks and commercial activities from start to finish.
• Supports management with day-to-day team needs, escalations, disputes, special projects, training, reporting, and backup coverage.
• Supports local and global initiatives, functional transformation, and commercial awareness across teams and countries.

Skills

2+ years experience in Sales Support /

Account management execution

Commercial knowledge

Strong communication skills

MS Office (Excel, Word, Outlook)

Education

Bachelor’s degree in business or related field

Tools

Excel

Word

Outlook

PowerPoint

Job description

Maersk is seeking a Sales Support/Customer Support professional to join our Pasig team. You will interact with Client Managers, build enduring customer relationships, and monitor progress to ensure value delivery across ocean and logistics services.

Role emphasizes contract renewals, tender handling, and coordination with global functions to execute sales tasks from start to finish. Strong MS Office skills and clear client communication are essential for success.