Global Customer Success & Solutions Specialist

Maersk; Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

Maersk is seeking a Sales Support/Customer Service professional in Pasig City, Philippines. You will support Client Managers, build long-term customer relationships, and coordinate with internal teams to deliver value for global customers.

Ideal candidates have 2+ years in Sales Support, strong communication skills, and proficiency in MS Office. Night shift and on-site work are required as part of the role, and a on-site Pasig City location is specified.

Qualifications

• Bachelor’s degree in business or a related field preferred.
• Minimum 2 years in Sales Support or Customer Support.
• Experience in account management and building customer relationships.
• Strong commercial knowledge and communication skills.

Responsibilities

• Supports Client Managers through standard channels and builds long-term, trusted customer relationships.
• Monitors customer progress against goals and drives adoption, usage, business value, and overall relationship health.
• Resolves customer challenges by coordinating with relevant teams across the company.
• Manages CAT allocation and coordinates with customers to ensure commitments are delivered.
• Supports ocean and logistics contract renewals, tender handling, and contract management.
• Works closely with frontline sales on account planning, goal setting, and marketing strategies.
• Communicates service or rate changes to assigned accounts.
• Handles sales support tasks and commercial activities from start to finish.
• Supports management with day-to-day team needs, escalations, disputes, special projects, training, reporting, and backup coverage.

Skills

Communication skills

Spanish and English fluency

MS Office suite (Excel, Word, Outlook,

Education

Bachelor's degree in Business or related field

Tools

MS Office

PowerPoint

Job description

Maersk is seeking a Sales Support/Customer Service professional in Pasig City, Philippines. You will support Client Managers, build long-term customer relationships, and coordinate with internal teams to deliver value for global customers.

Ideal candidates have 2+ years in Sales Support, strong communication skills, and proficiency in MS Office. Night shift and on-site work are required as part of the role, and a on-site Pasig City location is specified.