Spanish It Service Desk Specialist (Negotiable + Work-Onsite)

J-K Network Services; Quezon City; On-site; PHP 260,000 - 420,000; Full time

Benefits offered by this job

Miscellaneous Allowance

Medical Allowance

13th month pay

HMO

Transportation allowance

Sick Leave

Vacation Leave

Monthly Performance Bonus

Job summary

A multinational IT company is seeking a Spanish IT Service Desk Specialist in Quezon City. The role involves supporting internal clients, troubleshooting, and translating technical issues. Ideal candidates are proficient in Spanish and English and have experience in customer service and technical support. This position offers various allowances and bonuses.

Qualifications

• Preferably a non-native Spanish speaker.
• Background in troubleshooting is a plus.
• Knowledge in Microsoft server, workstation and network technologies is a plus.
• Experience in customer service and technical support is advantageous.

Responsibilities

• Monitor and support internal clients for technical concerns.
• Translate issues, requests, and concerns using technical tools.
• Assist inquiries such as troubleshooting through call or email.
• Investigate and resolve problems in company systems and services.
• Participate in managing the development of internal support services.
• Receive and process requests/issues.

Skills

Proficient in both Spanish and English

Customer service and technical support experience

Knowledge in Microsoft server, workstation and network technologies

Troubleshooting using Spanish

Troubleshooting

Graduates/Undergraduates welcomed

Education

At least 2 years in college (graduates and undergraduates accepted)

Tools

Microsoft Server

Microsoft Workstation

Network technologies

Job description

Company Profile

This is a multinational IT company and well‑known in different countries. They focus on delivering quality service to their clients related to their digital transformation needs. They have different partners and have over 200,000 employees worldwide.

Position

Spanish IT Service Desk Specialist

Job Overview

• Industry: IT/BPO Company
• Location: Quezon City
• Salary: Negotiable
• Schedule: Graveyard
• Work Set‑up: Onsite

Benefits

• Miscellaneous Allowance
• Medical Allowance
• 13th month pay
• HMO
• Transportation allowance
• Sick Leave
• Vacation Leave
• Monthly Performance Bonus

Job Requirements

• Preferably Non‑Native Spanish Speaker
• Proficient in both Spanish and English
• Open for Graduates and Undergraduates in College (At Least 2 yrs.)
• Knowledge in Microsoft server, workstation and network technologies is a plus
• Preferably with background in troubleshooting using Spanish
• Customer service and technical support experience is an advantage

Job Responsibilities

• Monitor and support the internal clients for the technical related concern
• Responsible in translating the issues, request and concern using technical tools
• Assist inquiries such as troubleshooting through call or email
• Investigate and resolve problems in the company’s systems and services
• Participate in managing the development of internal support services.
• Receive and process requests/issues

Recruitment Process (Virtual Process)

• Resume Screening
• Initial Interview
• Final Interview
• Language assessment
• Job Offer