Spanish Bilingual (Technical Support Representative) - onsite, rotating schedule

Private Advertiser; Taguig; Hybrid; PHP 335,000 - 469,000; Full time

Job summary

Private Advertiser in the Philippines seeks a Spanish bilingual Technical Support Representative to provide exceptional customer and technical support to Spanish and English-speaking customers.

You will troubleshoot hardware and software issues, document findings, and escalate complex problems when needed, while educating customers and maintaining professionalism.

Qualifications

• Fluent in Spanish and English (written and verbal).
• 2 years of experience in Technical Support or related field.
• Strong troubleshooting and analytical skills.
• Experience using CRM platforms, ticketing systems, and remote support tools.
• Proficient in Microsoft Office and common business applications.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong customer service orientation and problem-solving mindset.

Responsibilities

• Provide technical and customer support via phone, email, chat, and ticketing systems in both Spanish and English.
• Troubleshoot and resolve hardware, software, application, account, and system-related issues.
• Diagnose customer concerns, identify root causes, and provide effective solutions.
• Document customer interactions, technical findings, and resolutions accurately.
• Escalate complex technical issues to the appropriate teams when necessary.
• Educate customers on products, services, and troubleshooting procedures.
• Follow up on support cases to ensure timely and satisfactory resolution.
• Maintain a high level of professionalism, empathy, and customer focus during all interactions.
• Contribute to process improvements and knowledge-sharing initiatives.

Skills

Spanish

English

Technical support

Troubleshooting

CRM platforms

Remote support tools

Microsoft Office

Tools

CRM systems

Ticketing systems

Remote support tools

Microsoft Office

Job description

Job Description

We are seeking a Spanish Bilingual Technical Support Representative to provide exceptional customer and technical support to Spanish and English-speaking customers. The ideal candidate has a strong technical background, excellent communication skills, and a passion for solving problems while delivering outstanding customer experiences.

Key Responsibilities

• Provide technical and customer support via phone, email, chat, and ticketing systems in both Spanish and English.

• Troubleshoot and resolve hardware, software, application, account, and system-related issues.

• Diagnose customer concerns, identify root causes, and provide effective solutions.

• Document customer interactions, technical findings, and resolutions accurately.

• Escalate complex technical issues to the appropriate teams when necessary.

• Educate customers on products, services, and troubleshooting procedures.

• Follow up on support cases to ensure timely and satisfactory resolution.

• Maintain a high level of professionalism, empathy, and customer focus during all interactions.

• Contribute to process improvements and knowledge-sharing initiatives.

Qualifications

• Fluent in Spanish and English (written and verbal).

• At least 2 years of experience in Technical Support, Customer Support, or any related field.

• Strong troubleshooting and analytical skills.

• Experience using CRM platforms, ticketing systems, and remote support tools.

• Proficient in Microsoft Office and common business applications.

• Excellent verbal and written communication skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Strong customer service orientation and problem-solving mindset.