Spanish Customer Support PHP 60,000 - PHP 70,000

J-K Network Services; Taguig; Hybrid; PHP 680,425 - 815,014; Full time

Benefits offered by this job

Free working visa processing

HMO plus 3 free dependents

Life and Accident Insurance

Sick Leave

Vacation Leave

Monthly Performance Bonus

Annual Increase

Work equipment provided by the company

Job summary

A leading BPO company is seeking a Spanish Customer Care Representative in Taguig. The role involves assisting customers in both Spanish and English, handling inquiries through various channels, and demonstrating excellent customer service skills. Ideal candidates are native Spanish speakers with at least a year of BPO experience. A hybrid work setup is offered, with a competitive monthly salary of Php 67,000.

Qualifications

• At least 1 year of BPO experience.
• Ability to assist customers in both Spanish and English.

Responsibilities

• Assist customer inquiries using Spanish and English through various communication methods.
• Resolve customer's concerns and prepare reports from interactions.
• Participate in meetings and achieve targets.

Skills

Native Spanish Speakers

Conversational to Fluent in English

Customer Service Skills

Education

Graduate and Undergraduates

Job description

This company is an IT/BPO company and has offices in 18 countries and assists 2,000 clients worldwide.

Position: Spanish Customer Care Representative

Company Industry: BPO Company

Work Location: BGC, Taguig City

Salary: Php 67,000 Monthly gross

Work Schedule: Midshift or Night Shift

Work set-up: Temporary Hybrid - work onsite once a week

Benefits

• Free working visa processing
• HMO plus 3 free dependents
• Life and Accident Insurance
• Sick Leave
• Vacation Leave
• Monthly Performance Bonus
• Annual Increase
• Work equipment provided by the company - work onsite
• Other benefits will be discussed during the job offer

Requirements

• Native Spanish Speakers located in the Philippines
• Conversational to Fluent in English
• Open for graduate and undergraduates
• At least 1 year of BPO experience
• Can start as soon as possible

Responsibilities

• Responsible in assisting customer’s inquiries using Spanish and English Language through email, call, message, and live chat support
• Listen and resolve customer's concerns, issues, or questions
• Prepare reports by gathering data collected during customer interactions
• Demonstrate excellent customer service skills
• Participate in team meetings and achieve targets needed
• Accomplish other related tasks needed

Recruitment Process (Online Process)

• Resume Screening
• Initial Interview
• Validation of documents (VISA and Passport) for Expat Specialist approval
• Internet Speed Test (25 MBPS required)
• Written Assessment – with timer 60 minutes
• Team Lead Interview - 30 minutes
• Final Interview - 1 hour
• Job Offer