Spanish Customer Support Associate (BGC, Taguig City + Negotiable)

J-K Network Services; Pasay; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents

Vacation Leave

Quarterly performance bonus

24 Leaves Annually

Outstanding career development opportunities

Government Mandated Benefits

Free Visa Processing

Sick Leave

Other benefits to be discussed during the job offer

Job summary

A leading IT/BPO company is seeking a Spanish Customer Support Associate in Taguig City. The role requires fluency in Spanish and conversational English, with customer service experience preferred. Responsibilities include handling support requests and recommending process improvements. This position offers benefits such as HMO for employees, vacation leave, and opportunities for career development.

Qualifications

• Filipino with proficiency in speaking, reading, and writing Spanish.
• Experience in customer service is a big advantage.
• Willingness to work on-site in BGC, Taguig.
• Open to undergrad or bachelor degree.

Responsibilities

• Recommend process improvements to enhance the customer experience.
• Handle and resolve support requests from end-users via phone and email.
• Accurately document all support interactions and activities.
• Collaborate with cross-functional teams to ensure smooth service delivery.

Skills

Fluent in Spanish

Conversational English

Customer Service Experience

Education

Undergraduate or Bachelor's Degree

Job description

JOB DETAILS

Position: Spanish Customer Support Associate

Company Industry: IT/BPO Company

Work Location: BGC, Taguig City

Salary: Negotiable

Work Schedule: Nightshift

Work Set-up: Onsite

COMPANY PROFILE

This is one of the largest Company that provides IT and business consulting firms that sustain profitable growth—delivering a wide range of benefits for your company and clients, and consultants.

BENEFITS

• HMO for Employee and 2 Dependents (On Day 1)
• Vacation Leave
• Quarterly performance bonus
• 24 Leaves Annually
• Outstanding career development opportunities
• Government Mandated Benefits
• Free Visa Processing
• Sick Leave
• Other benefits will be discussed during the job offer

JOB REQUIREMENTS

• Filipino can speak, read, and write Spanish language.
• Can Communicate in English (Conversational).
• With Customer Service experience is a big Advantage.
• Open for Undergrad and Bachelor’s Degree holder.
• Willing to work on-site in BGC, Taguig.

JOB RESPONSIBILITIES

• Recommend process improvements to enhance the customer experience.
• Handle and resolve support requests from end-users via phone and email.
• Accurately document all support interactions and activities.
• Collaborate with cross-functional teams to ensure smooth service delivery.

RECRUITMENT PROCESS

1. Resume Screening
2. Initial Interview
3. Language Interview
4. Technical Interview
5. Hiring Manager’s Interview
6. Job Offer