Spanish Customer Care Support (Php 65,000 Monthly) | Hybrid setup

J-K Network Services; Taguig; Hybrid; PHP 680,425 - 815,014; Full time

Benefits offered by this job

Free working visa processing

HMO plus 3 free dependents

Life and Accident Insurance

Sick Leave

Vacation Leave

Monthly Performance Bonus

Annual Increase

Work equipment provided by the company

Job summary

A leading IT/BPO company in Metro Manila is seeking a Spanish Customer Care Representative. You will assist customers in Spanish and English through various communication channels. Ideal candidates are native Spanish speakers with BPO experience who can start as soon as possible. The role offers a competitive salary with hybrid work setup, including an array of employee benefits.

Qualifications

• Located within Metro Manila.
• At least 1 year of BPO experience.
• Can start as soon as possible.

Responsibilities

• Assist customer inquiries using Spanish and English through various channels.
• Resolve customer concerns or questions.
• Prepare reports from customer interactions.
• Participate in team meetings and achieve targets.
• Complete other related tasks as needed.

Skills

Native Spanish Speakers

Conversational to Fluent in English

Excellent customer service skills

Education

Graduate or Undergraduate

Job description

COMPANY PROFILE: This company is an IT/BPO company and has offices in 18 countries and assists 2,000 clients worldwide.

Position: Spanish Customer Care Representative

Company Industry: BPO Company

Work Location: BGC, Taguig City

Salary: Php 67,000 Monthly gross

Work Schedule: Midshift or Night Shift

Work set-up: Temporary Hybrid - work onsite once a week

BENEFITS

• Free working visa processing
• HMO plus 3 free dependents
• Life and Accident Insurance
• Sick Leave
• Vacation Leave
• Monthly Performance Bonus
• Annual Increase
• Work equipment provided by the company - work onsite
• Other benefits will be discussed during the job offer

JOB REQUIREMENTS

• Native Spanish Speakers located within Metro Manila
• Conversational to Fluent in English
• Open for graduate and undergraduates
• At least 1 year of BPO experience
• Can start as soon as possible

JOB RESPONSIBILITIES

• Responsible in assisting customer’s inquiries using Spanish and English Language through email, call, message, and live chat support
• Listen and resolve customer's concerns, issues, or questions
• Prepare reports by gathering data collected during customer interactions
• Demonstrate excellent customer service skills
• Participate in team meetings and achieve targets needed
• Accomplish other related tasks needed

RECRUITMENT PROCESS (ONLINE PROCESS)

• Initial Interview
• Final Interview
• Job Offer