Spanish Bilingual

Proselect Management Inc; Taguig; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

HMO

Company Equipment

Retirement Plan

Job Training

Professional Development

13th Month Pay

Job summary

Proselect Management Inc in Taguig is seeking a Spanish bilingual Customer Service Representative to handle inquiries via phone, email, or chat, delivering high-quality support in English and Spanish while adhering to company policies. The role requires onsite work with shifting schedules; 1–3 years of experience, a high school diploma, and strong communication.

Training and growth opportunities are provided, along with benefits such as health insurance, 13th month pay, retirement plan, and CRM

Qualifications

• High school diploma or equivalent required; college level preferred.
• Fluent in Spanish and English (spoken and written).
• 1–2 years of customer service experience (BPO/call center preferred).
• Strong communication and interpersonal skills.
• Ability to multitask and navigate multiple systems.

Responsibilities

• Handle inbound and/or outbound customer interactions in English and Spanish.
• Assist customers with inquiries, concerns, and service requests.
• Resolve product or service issues in a timely and professional manner.
• Accurately document customer interactions in the system.
• Follow company guidelines, processes, and quality standards.
• Escalate complex issues to appropriate teams when necessary.
• Maintain customer confidentiality and comply with data privacy policies.
• Meet or exceed performance metrics such as CSAT, AHT, and productivity targets.

Skills

Spanish-English bilingual

Customer service

Multitasking

Communication

Onsite work

Education

High School Diploma

Tools

CRM (Salesforce Zendesk)

Job description

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Company Equipment, Retirement Plan

Professional Development

Job Training, Professional Development

Job Summary:

• The Spanish Bilingual Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing exceptional support in both English and Spanish. This role involves communicating with customers via phone, email, or chat while ensuring high levels of customer satisfaction and adherence to company policies.

Key Responsibilities:

• Handle inbound and/or outbound customer interactions in English and Spanish
• Assist customers with inquiries, concerns, and service requestsli>
• Resolve product or service issues in a timely and professional manner
• Accurately document customer interactions in the system
• Follow company guidelines, processes, and quality standards
• Escalate complex issues to appropriate teams when necessary
• Maintain customer confidentiality and comply with data privacy policies
• Meet or exceed performance metrics such as CSAT, AHT, and productivity targets

Qualifications:

• High school diploma or equivalent required (college level preferred)
• Fluent in both Spanish and English (spoken and written)
• At least 1-2 years of customer service experience (BPO or call center experience preferred)
• Strong communication and interpersonal skills
• Ability to multitask and navigate multiple systems
• Willingness to work onsite and on shifting schedules

Preferred Skills:

• Experience in handling inbound calls, email, or chat support
• Familiarity with CRM tools (e.g., Salesforce, Zendesk)
• Strong problem-solving and conflict resolution skills
• Cultural awareness and sensitivity when dealing with Spanish-speaking customers

Work Setup:

• Location: Onsite
• Schedule: Shifting schedule with possible night shifts
• Rest Days: Rotational

Spanish Language

HR Officer Proselect Management Inc