Spanish Customer Care Specialist ( Php 70,000 + Ortigas, Pasig City)

J-K Network Services; Pasay; On-site; PHP 558,000 - 781,200; Full time

Benefits offered by this job

HMO (Upon regularization)

Vacation Leave

Government-mandated benefits

Allowances (Upon regularization)

Sick Leave

Paid Language Premium

Other benefits will be discussed during the job offer

Job summary

A leading outsourcing company in Metro Manila is seeking a Spanish Customer Care Specialist to provide customer support across various platforms. Candidates should be proficient in Spanish and conversational in English, with prior experience in customer service. The role offers a salary ranging from Php 50,000 to Php 70,000 with onsite work in Pasig City.

Qualifications

• Previous experience in customer support, call center, or customer service roles.
• Willing to work onsite in Pasig City.

Responsibilities

• Provide customer support in Spanish and English via phone, email, live chat, or ticketing platforms.
• Handle customer inquiries, complaints, and requests in a professional and empathetic manner.
• Identify opportunities to improve the customer experience and suggest process enhancements.
• Record all customer interactions in the CRM system and follow up on open cases.
• Offer accurate information about products, services, billing, and company policies.

Skills

Proficient in Spanish language both verbal and written

Can Communicate in English (Conversational)

Strong attention to detail

Commitment to providing a positive customer experience

Education

Undergraduate or Bachelor's Degree holder

Job description

Job Details

Company Profile: Resources and connects customers harmoniously. For its years of proven history in the industry, they are well-known as the top outsourcing company.

Position: Spanish Customer Care Specialist

Company Industry: BPO Company

Work Location: Ortigas, Pasig City

Salary: Php 50,000 - Php 70,000

Work Schedule: 10:00 PM - 7:00 AM onwards (Graveyard shift), 2 days off

Work set‑up: Work Onsite

Benefits

• HMO (Upon regularization)
• Vacation Leave
• Government‑mandated benefits
• Allowances (Upon regularization)
• Sick Leave
• Paid Language Premium
• Other benefits will be discussed during the job offer

Job Requirements

• Proficient in Spanish language both verbal and written
• Can Communicate in English (Conversational)
• Previous experience in customer support, call center, or customer service roles.
• Strong attention to detail and commitment to providing a positive customer experience.
• Open for Undergrad and Bachelor’s Degree holder
• Willing to work onsite in Pasig City

Job Responsibilities

• Provide customer support in Spanish and English via phone, email, live chat, or ticketing platforms.
• Handle customer inquiries, complaints, and requests in a professional and empathetic manner.
• Identify opportunities to improve the customer experience and suggest process enhancements.
• Record all customer interactions in the CRM system and follow up on open cases.
• Offer accurate information about products, services, billing, and company policies.

Recruitment Process (Online Process)

1. Resume Screening
2. Initial HR Interview
3. Language assessment
4. Operations/Final Interview
5. Job Offer