Customer Support

J-K Network Services; Cebu City; On-site; PHP 669,600 - 892,800; Full time

Job summary

A multinational IT company is seeking a Spanish Customer Help Desk Support to assist customers via phone, email, or chat. Candidates must be fluent in Spanish and English, and they may be Filipino or foreign nationals with a permanent visa. Roles include responding to inquiries and troubleshooting issues. The job is onsite located in Cebu City with a salary range of Php 60,000 to Php 80,000 gross.

Qualifications

• Must be fluent in both Spanish and English.
• Open to Filipino or foreign nationals with a permanent visa.
• Experience in a call center is not required.

Responsibilities

• Receive and respond to customer inquiries via phone, email, or chat.
• Troubleshoot technical problems.
• Ensure customer satisfaction.

Skills

Fluent in Spanish

Fluent in English

Customer service skills

Technical troubleshooting

Education

Completed at least 2 years in College

Senior High School or College graduate

Tools

Microsoft server technologies

Network technologies

Job description

COMPANY PROFILE: This is a multinational IT company and well-known in different countries. They focus on delivering quality service to their clients that relates to their digital transformation needs. They have various partners and have over 200,000 employees worldwide.

Position Details

• Position: Spanish Customer Help Desk Support
• Company Industry: IT/BPO Company
• Work Location: Cebu City
• Salary: Php 60,000 - Php 80,000 gross
• Work Schedule: Shifting Schedule
• Work Set-up: Work Onsite

Job Responsibilities

• Receive and respond to customer inquiries through phone, email, or chat using Spanish or English languages
• Resolving issues and troubleshooting technical problems.
• Ensure a high level of customer satisfaction
• Providing proactive customer outreach
• Handling customer complaints
• Perform other related tasks if needed.

Recruitment Process (Online Process)

• Initial Interview
• Final Interview
• Language Assessment
• Job Offer

Qualifications & Requirements

• Must be fluent in Spanish and English language
• Open for Filipino or Foreign nationals who have a permanent visa in the Philippines
• Open for Senior High School, College graduate, and Undergraduate (Completed at least 2 years in College)
• With or without call center experience
• Knowledge of Microsoft server, workstation, and network technologies is a plus
• Willing to work onsite in Cebu City