Spanish Customer Service Associate

J-K Network Services; Taguig; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Free working visa processing

HMO plus 3 free dependents

Life and Accident Insurance

Sick Leave

Vacation Leave

Monthly Performance Bonus

Annual Increase

Work equipment provided by the company

Job summary

A global IT/BPO company is seeking a Spanish-speaking customer service representative located in Metro Manila. The role involves assisting customers with inquiries through multiple channels and requires superb customer service skills. Benefits include free visa processing, life insurance, and monthly bonuses. Immediate start available.

Qualifications

• Native Spanish speaker residing in the Philippines.
• Must understand and converse fluently in English.
• Must be based in Metro Manila.
• Must be located in Metro Manila

Responsibilities

• Assist customers' inquiries using Spanish and English through various communication channels.
• Listen and resolve customer concerns and issues.
• Prepare reports based on customer interactions.
• Demonstrate excellent customer service skills
• Participate in team meetings and help achieve targets
• Undertake other related tasks as needed

Skills

Excellent customer service skills

Spanish language proficiency

Conversational to fluent English

Education

Graduate or undergraduate

Job description

This company has offices in 18 different countries and they assist over 2,000 clients worldwide. The company is an IT/BPO company.

• Responsible in assisting customer’s inquiries using Spanish and English Language through email, call, message, and live chat support
• Listening and resolve customer's concerns, issues, or questions
• Preparing reports by gathering data collected during customer interactions
• Demonstrating excellent customer service skills
• Participate in team meetings and achieve targets needed
• Accomplishing other related tasks needed

Requirements

• Native Spanish Speakers living in the Philippines
• Conversational to Fluent in English language
• Open for graduate and undergraduates
• Must be located in Metro Manila
• Can start as soon as possible

Benefits

• Free working visa processing
• HMO plus 3 free dependents
• Life and Accident Insurance
• Sick Leave
• Vacation Leave
• Monthly Performance Bonus
• Annual Increase
• Work equipment provided by the company - work onsite
• Other benefits will be discussed during the job offer

Recruitment Process (Online Process)

• Resume Screening
• Initial Interview
• Validation of documents (VISA and Passport) for Expat Specialist approval
• Internet Speed Test (25 MBPS required)
• Written Assessment – with timer 60 minutes
• Team Lead Interview - 30 minutes
• Final Interview - 1 hour
• Job Offer