Spanish Financial Services Support Specialist

J-K Network Services; Taguig; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Paid training from day one

Health and life insurance

Paid leaves and holiday pay

Career growth opportunities

Stable and long-term employment

Government mandated benefits

Stable and long-term employment

Government Mandated Benefits (SSS, Pag

Philhealth)

Job summary

A leading financial services organization is seeking a Spanish Financial Services Support Specialist in Taguig. This role requires proficiency in Spanish and English, with at least 6 months of customer service experience. The successful candidate will assist customers with inquiries regarding financial products, providing support through various communication channels. The position offers a competitive salary, full on-site work, and various benefits including paid training and health insurance.

Qualifications

• Filipino who can speak, read and write Spanish.
• At least 6 months customer service experience.
• Willing to work on-site and attend full training period.
• Open to Spanish speakers, even without call center or BPO background.
• Applicants who completed Spanish courses or teaching experience are welcome.
• Basic computer knowledge and ability to navigate multiple systems.
• Good communication and listening skills.
• Willing to work on-site and attend full training period.
• Ability to work extra hours if needed.

Responsibilities

• Assist customers with questions about financial products.
• Provide clear and friendly support via various platforms.
• Resolve customer issues while adhering to company guidelines.
• Resolve customer issues while following company rules and guidelines.
• Deliver excellent customer experience in a fast-paced environment.
• Accurately document and update customer information in internal systems.
• Escalate complex concerns to senior staff or supervisors when needed.
• Work closely with team members to ensure smooth daily operations.
• Follow company policies related to quality, security, and compliance.

Skills

Spanish language proficiency

Proficiency in English

Customer service experience

Basic computer knowledge

Good communication skills

Education

Completed Spanish courses or teaching experience

Job description

COMPANY PROFILE:

A global financial services organization providing customer support solutions across banking and financial products. The company promotes teamwork, career growth, and a supportive work environment where employees are encouraged to learn, improve skills, and build long-term careers.

Position: Spanish Financial Services Support Specialist

Company Industry: Financial Services / Customer Support

Work Location: On-site (office-based)

Salary: Negotiable (details discussed during interview)

Work Schedule: Shifting schedule but May include weekends and holidays

Work Set-up: Full On-site

BENEFITS:

• Paid training from day one
• Competitive salary and incentives
• Health and life insurance
• Paid leaves and holiday pay
• Career growth and internal promotion opportunities
• Supportive and team-oriented workplace
• Stable and long-term employment
• Government Mandated Benefits (SSS, Pag-Ibig, Philhealth)

JOB REQUIREMENTS:

• Filipino who can speak, read and write Spanish language
• Proficient in English language
• At least 6 months customer service experience, financial service experience, or contact center experience
• Open to Spanish speakers, even without call center or BPO background
• Applicants who completed Spanish courses or teaching experience are welcome
• Basic computer knowledge and ability to navigate multiple systems
• Good communication and listening skills
• Willing to work on-site and attend full training period
• Ability to work extra hours if needed

JOB RESPONSIBILITIES:

• Assist customers with questions and concerns about financial products and services
• Communicate through phone, chat, text, video call, and other platforms
• Provide clear and friendly support with empathy and professionalism
• Resolve customer issues while following company rules and guidelines
• Deliver excellent customer experience in a fast-paced environment
• Accurately document and update customer information in internal systems
• Escalate complex concerns to senior staff or supervisors when needed
• Work closely with team members to ensure smooth daily operations
• Follow company policies related to quality, security, and compliance

RECRUITMENT PROCESS (ONLINE PROCESS):

1. Online application submission
2. Initial phone or virtual screening
3. Online assessments (if applicable)
4. Final interview
5. Job offer and onboarding