Customer Service Representative Spanish

A7 Recruitment; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

A7 Recruitment Company is seeking a Spanish Bilingual Customer Service Representative to handle inquiries from Taguig City, Metro Manila, onsite with shifting and night schedules. You will provide accurate information about financial products and services while following procedures and maintaining confidentiality.

Responsibilities include handling calls and digital channels, using multiple systems to document interactions, escalating complex issues, and collaborating with teammates to ensure

Qualifications

• Spanish language proficiency is required.
• Fresh graduates welcome; no prior BPO experience required.
• Minimum 2 years of college, associate or bachelor's degree.
• Spanish language training certificate is required.
• Willing to work onsite in Taguig City.
• Willing to work shifting schedules including night shifts.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Handle customer inquiries through phone calls and digital channels.
• Provide accurate information and assistance regarding financial products and services.
• Address customer concerns professionally using active listening and problem-solving skills.
• Follow company procedures, policies, and applicable regulatory guidelines.
• Navigate multiple systems to access customer information and document interactions accurately.
• Escalate complex issues to the appropriate team or supervisor when necessary.
• Collaborate with team members to ensure timely resolution of customer concerns.
• Maintain accurate customer records and protect confidential information.

Skills

Spanish language proficiency

Excellent communication skills

Customer service experience

Problem-solving skills

Education

2 years of college or higher

Spanish language training certificate

Job description

Spanish Bilingual Customer Service Representative

Location: Taguig City, Metro Manila
Work Setup: Full Onsite

Schedule: Shifting Schedule / Night Shift

Responsibilities

• Handle customer inquiries through phone calls and digital channels.

• Provide accurate information and assistance regarding financial products and services.

• Address customer concerns professionally using active listening and problem-solving skills.

• Follow company procedures, policies, and applicable regulatory guidelines.

• Navigate multiple systems to access customer information and document interactions accurately.

• Escalate complex issues to the appropriate team or supervisor when necessary.

• Collaborate with team members to ensure timely resolution of customer concerns.

• Maintain accurate customer records and protect confidential information.

Qualifications

• Must be proficient in speaking Spanish.

• Open to fresh graduates and candidates with no prior BPO or contact center experience.

• Must have completed at least 2 years of college, hold an associate degree, or have a bachelor's degree.

• Candidates with a Spanish language training certificate is required

• Willing to work onsite in Taguig City.

• Willing to work shifting schedules, including night shifts.

• Good communication, customer service, and problem-solving skills.

Application Process

1. Phone Screening Interview

2. Online Assessment

3. HR Interview

4. Final Interview - Onsite

Why Apply?

• Competitive salary package and generous benefits.

• An opportunity to start your career without prior BPO experience.

• Gain valuable experience in customer service and financial services.

• Develop your communication, problem-solving, and professional skills.