Spanish Banking Service Desk Associate

J-K Network Services; Taguig; On-site; PHP 781,200 - 837,000; Full time

Job summary

J-K Network Services in the Philippines seeks a Spanish Banking Service desk Associate to support US-based clients from Manila. This onsite role offers a night shift schedule and a salary of Php 70,000 – Php 75,000, targeting candidates fluent in Spanish with strong communication skills and a customer-focused mindset.

The ideal candidate may be a fresh graduate or career shifter, with at least two years of college or an Associate degree.

Qualifications

• Open to Filipino candidates with conversational to fluent Spanish.
• Open to Spanish nationals and foreign candidates with permanent visas.
• Fresh graduates and career shifters are welcome.
• At least 2 years in college or Associate degree holders accepted.
• Customer service experience is an advantage but not required.
• No Spanish bilingual experience required as long as communication is effective.
• Willing to handle banking and customer support inquiries.

Responsibilities

• Handle inbound calls, emails, and chat inquiries from Spanish-speaking clients (US-based)
• Assist with banking services such as branch info, schedules, and fund transfers
• Support account opening, card requests, and basic banking concerns
• Address inquiries on balances, charges, and banking documents
• Escalate complex cases such as fraud and specialized requests to the appropriate team

Skills

Spanish language

Customer service

Communication

Education

Two years of college / Associate degree

Job description

COMPANY PROFILE

A leading multinational financial institution providing services in finance, shared services, BPO, and digital solutions worldwide. Recognized as a Fortune 500 company, it is one of the largest and most respected financial organizations globally. As part of its continued expansion, the company is strengthening its Spanish-speaking operations in Manila.

POSITION: Spanish Banking Service desk Associate

INDUSTRY: Global Banking & Financial Services

HEADQUARTERS: US-Based International Financial Company

LOCATION: Taguig City

SALARY: Php 70,000 – Php 75,000

WORK SCHEDULE: Night Shift

WORK SETUP: Onsite

Job Requirements

• Open to Filipino candidates with conversational to fluent Spanish skills
• Open to Spanish nationals and foreign candidates with permanent visas
• Fresh graduates and career shifters are welcome
• At least 2 years in college or Associate degree holders accepted
• Customer service experience is an advantage but not required
• No Spanish bilingual experience required as long as communication is effective
• Willing to handle banking and customer support inquiries

Responsibilities

• Handle inbound calls, emails, and chat inquiries from Spanish-speaking clients (US-based)
• Assist with banking services such as branch info, schedules, and fund transfers
• Support account opening, card requests, and basic banking concerns
• Address inquiries on balances, charges, and banking documents
• Escalate complex cases such as fraud and specialized requests to the appropriate team