Global Landside Ops: Dispatch & Customer Care

A.P. Moller - Maersk; Pasig; On-site; PHP 360,000 - 480,000; Full time

Job summary

Maersk in Pasig City seeks a seasoned Customer Service professional to coordinate end-to-end dispatch operations and manage multi-stakeholder communications. You will resolve issues, monitor movements, and ensure service commitments are met while maintaining accurate records and driving efficiency.

The role requires 3–5 years in customer service within BPO or shipping, fluency in Spanish and English, and willingness to work onsite in Pasig with a mid-shift schedule, utilizing MS Office and SAP

Qualifications

• Bachelor's degree required.
• Bilingual in Spanish and English.
• 3–5 years of experience in Customer Service, BPO, Shipping industry for Voice/Non-voice.
• Willing to work onsite in Pasig City; full mid shift schedule.
• Proficient with MS Office and SAP BI tools.

Responsibilities

• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
• Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.
• Ensure achievement of customer service commitments through effective planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
• Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
• Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
• Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Skills

Spanish language

English language

MS Office tools

SAP BI

Education

Bachelor's Graduate

Tools

SAP BI applications/tools

Job description

Maersk in Pasig City seeks a seasoned Customer Service professional to coordinate end-to-end dispatch operations and manage multi-stakeholder communications. You will resolve issues, monitor movements, and ensure service commitments are met while maintaining accurate records and driving efficiency.

The role requires 3–5 years in customer service within BPO or shipping, fluency in Spanish and English, and willingness to work onsite in Pasig with a mid-shift schedule, utilizing MS Office and SAP