Spanish Customer Care Representative PHP 67,000 MONTHLY | HYBRID SET UP

J-K Network Services; Taguig; On-site; PHP 680,425 - 815,014; Full time

Benefits offered by this job

Performance Bonus

Health Insurance (HMO)

Incentives

Job summary

J-K Network Services is looking for a Spanish Customer Care Representative to assist clients using both Spanish and English via various communication channels. The role offers a hybrid work setup with specific shifts and a monthly salary of PHP 67,000.

Ideal candidates will be native Spanish speakers residing in the Philippines, possess good English skills, and ideally have at least 1 year of experience in the BPO industry. The company also offers performance bonuses and health insurance.

Qualifications

• Native Spanish speakers located in the Philippines.
• Conversational to fluent in English.
• At least 1 year of BPO experience.

Responsibilities

• Assist customers using Spanish and English via email, call, and live chat.
• Resolve customer concerns and questions.
• Prepare reports from customer interactions.

Skills

Native Spanish Skills

Fluent English Communication

Customer Service Skills

Education

High School Diploma or Equivalent

Job description

Spanish Customer Care Representative PHP 67,000 MONTHLY | HYBRID SET UP

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

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COMPANY PROFILE: This company is an IT/BPO company and has offices in 18 countries and assists 2,000 clients worldwide.

Position: Spanish Customer Care Representative

Company Industry: BPO Company

Salary: Php 67,000 Monthly gross

Work Schedule: Midshift or Night Shift

Work set-up: Temporary Hybrid - work onsite once a week

JOB REQUIREMENTS:

• Native Spanish Speakers located in the Philippines
• Conversational to Fluent in English
• Open for graduate and undergraduates
• At least 1 year of BPO experience
• Can start as soon as possible

JOB RESPONSIBILITIES:

• Responsible in assisting customer’s inquiries using Spanish and English Language through email, call, message, and live chat support
• Listen and resolve customer's concerns, issues, or questions
• Prepare reports by gathering data collected during customer interactions
• Participate in team meetings and achieve targets needed
• Accomplish other related tasks needed

RECRUITMENT PROCESS (ONLINE PROCESS):

• Resume Screening
• Initial Interview
• Validation of documents (VISA and Passport) for Expat Specialist approval
• Internet Speed Test (25 MBPS required)
• Written Assessment – with timer 60 minutes
• Final Interview - 1 hour
• Job Offer

Working Location

Uptown Mall. 9th Ave, Taguig, Metro Manila, Philippines