Spanish Customer Travel Support

J-K Network Services; Makati; On-site; PHP 669,600 - 892,800; Full time

Job summary

A multi-awarded travel agency is seeking a Spanish Customer Travel Support specialist in Makati City. The ideal candidate will engage with Spanish and English-speaking clients, handle bookings and inquiries, and provide travel information and assistance. Requirements include fluency in Spanish and English, relevant degree, and at least 2 years in customer service. This role offers a salary ranging from PHP 60,000 to PHP 80,000, with onsite work from Monday to Friday.

Qualifications

• At least 2 years of extensive experience in customer service/hospitality.
• Open for foreign nationals located in the Philippines.
• Personal travel experience will be considered an advantage.

Responsibilities

• Handle inquiries and bookings from Spanish- and English-speaking accounts.
• Provide relevant information, brochures and publications to travelers.
• Troubleshoot and provide assistance to customers.
• Handle emergency calls (24-hour emergency phone).
• Translate promotional campaigns and advisories into Spanish.

Skills

Proficient in Speaking Spanish

Excellent oral and written communication skills

Computer literate and with good web navigation skills

Customer service experience

Education

Degree in Hospitality, Tourism, Business or relevant field

Job description

Company Profile: This is a multi-awarded destination management company in the Philippines. This Travel Agency attracts clients from America, Europe, Russia, Australia, China & Middle East to visit the most popular tourist destination in the Philippines.

Position: Spanish Customer Travel Support

Industry: Travel Agency

Location: Makati City

Salary: PHP 60,000 - Php 80,000 gross

Schedule: Monday - Friday 8:30am - 6:12pm | Weekends off: Saturday - Sunday

Work Setup: Work Onsite

Requirements:

• Proficient in Speaking Spanish and English
• Open for Foreign National located in the Philippines
• Degree in Hospitality, Tourism, Business or relevant field
• Personal travel experience will be considered an advantage.
• Excellent oral and written communication skills.
• Computer literate and with good web navigation skills.
• At least 2 years of extensive experience in customer service/hospitality.

Responsibilities:

• Handle inquiries and bookings from Spanish- and English-speaking accounts.
• Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events, etc.) to travellers
• Troubleshooting and providing assistance to customers
• Handling of emergency calls (24-hour emergency phone)
• Translation of promotional campaigns, newsletters, e-shots, advisories into Spanish
• Book transportation, make hotel reservations and collect payment/fees
• Additional responsibilities can be added as deemed necessary by the company.

Recruitment Process:

Resume Screening

Initial Interview

Language Assessment/Interview

Ops Interview

Client Interview

Job offer