Customer Support

J-K Network Services; Quezon City; Vor Ort; PHP 279.000 - 390.600; Vollzeit

Benefits dieser Stelle

13th Month Pay

Health Insurance (HMO)

Zusammenfassung

A leading BPO company in Quezon City is seeking a Spanish Customer Support representative. The role involves assisting customers through various channels using both Spanish and English, resolving concerns, and preparing reports. Ideal candidates should have strong communication skills, at least one year of BPO experience, and be proficient in MS Office applications. This position is onsite.

Qualifikationen

• Filipino or Foreign national with permanent visa in the Philippines.
• At least 1 year of BPO experience preferably in Healthcare.
• Ability to work in a culturally diverse organization.

Aufgaben

• Assist customer inquiries using Spanish and English via various channels.
• Listen and resolve customer concerns or issues.
• Prepare reports from data gathered during interactions.

Kenntnisse

Spanish language proficiency

English language proficiency

Communication skills

Computer literacy

Proficiency in MS Excel

Ausbildung

Senior High School or College Graduate

Tools

Microsoft Word

Microsoft PowerPoint

Jobbeschreibung

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Job Description

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

HMO

COMPANY PROFILE: This company has offices in around 190 countries including the Philippines. They have service centers to different industries like IT Solutions, Sales, BPO especially HR, Finance and Administration and supply chain. They have been in the Industry for 100 above years.

Position: Spanish Customer Support

Company Industry: BPO Company

Work Location: Quezon City

Work Set-up: Work onsite

Languages: Spanish and English

• Responsible in assisting customers inquiries using Spanish and English Language through email, call, message, and live chat support
• Listen and resolve customer\'s concerns, issues, or questions
• Prepare reports by gathering data collected during customer interactions
• Participate in team meetings and achieve targets needed
• Accomplish other related tasks needed

RECRUITMENT PROCESS (ONLINE)

1. Resume screening
2. Initial Interview
3. Language Interview
4. Final/Client Interview
5. Job Offer

• Filipino who can speak Spanish and English, written and oral communication skills
• Filipino or Foreign national who has a permanent visa in the Philippines
• Ability to work in an international and culturally diverse organization
• Proficient in MS Excel, Word and PowerPoint
• Open for Senior High School, Undergraduate, or College graduate
• At least 1 year of BPO experience preferably handling Healthcare account

Call Centre Customer Service Computer Literate

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