(ON HOLD) Bilingual Spanish Customer Service Executive | Onsite in QC and Pasig

Gratitude Philippines; Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

Gratitude Philippines is seeking a Bilingual Spanish Customer Service Executive to support customers in Spanish and English. The role requires strong communication, customer service experience, and willingness to work onsite in Ortigas, Pasig City or Bridgetowne, QC on a night/shift schedule.

You will handle inquiries, provide timely resolutions, document interactions, and meet productivity and quality targets. Training and onboarding will be provided, with ASAP start.

Qualifications

• High School graduate.
• Conversational Spanish language skills required; advanced certification not necessary.
• Bilingual Spanish CSR experience preferred but not required.
• Minimum 1 year of BPO Customer Service experience.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Willing to work onsite in Ortigas, Pasig City or Bridgetowne, QC.
• Willing to work on a night or shifting schedule.
• Available to start ASAP.

Responsibilities

• Handle customer inquiries and provide accurate and timely resolutions.
• Communicate with customers in Spanish and English through appropriate communication channels.
• Understand customer concerns and provide effective solutions.
• Maintain a high level of professionalism and customer service.
• Document customer interactions and update relevant systems accurately.
• Follow company policies, procedures, and service quality standards.
• Coordinate with internal teams when escalation or additional support is required.
• Meet assigned productivity, quality, and customer satisfaction targets.

Skills

Spanish language

English language

Customer service

BPO experience

Education

High School graduation

Job description

Bilingual Spanish Customer Service Executive

Location: Pasig City / Quezon City, Philippines
Work Setup: Onsite
Shift: Night Shift / Shifting
Start Date: ASAP

Job Summary

We are looking for Bilingual Spanish Customer Service Executives to provide excellent customer support in both Spanish and English. The ideal candidate should have strong communication skills, customer service experience, and the flexibility to work onsite in a shifting or night-shift schedule.

Key Responsibilities

• Handle customer inquiries and provide accurate and timely resolutions.

• Communicate with customers in Spanish and English through appropriate communication channels.

• Understand customer concerns and provide effective solutions.

• Maintain a high level of professionalism and customer service.

• Document customer interactions and update relevant systems accurately.

• Follow company policies, procedures, and service quality standards.

• Coordinate with internal teams when escalation or additional support is required.

• Meet assigned productivity, quality, and customer satisfaction targets.

Qualifications

• At least a High School graduate.

• Conversational Spanish language skills are required; advanced certification is not necessary.

• Bilingual Spanish Customer Service experience is preferred but not required.

• Minimum 1 year of BPO Customer Service experience.

• Excellent verbal and written communication skills.

• Strong customer service and problem-solving abilities.

• Willing to work onsite in Ortigas, Pasig City or Bridgetowne, Quezon City.

• Willing to work on a night or shifting schedule.

• Available to start ASAP.

Interview Process

1. HR Round – Virtual

2. VNA Round – Virtual/Onsite

3. Operations Round – Virtual/Onsite

Pre-Screening Questions

1. What is your highest educational attainment?

2. What is your level of Spanish language proficiency?

3. How many years of Bilingual Spanish CSR experience do you have?

4. How many years of BPO Customer Service experience do you have?

5. What was your last drawn salary?

6. What is your expected salary?

7. Are you willing to work onsite in Ortigas, Pasig City or Bridgetowne, Quezon City on a shifting/night-shift schedule?

8. What is your notice period?