Software Product Specialist - Support & Training (Hybrid)

Momentive Software, Inc.; Cebu City; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Medical, Dental & Optical Benefits

Hybrid Work Arrangement

Company-Paid Life Insurance

Job summary

Momentive Software, Inc. in Cebu City, Philippines is seeking a Software Product Specialist to investigate and resolve client support tickets, expanding troubleshooting skills and product knowledge.

You will deliver exceptional support by phone and email, and collaborate with internal teams to drive project success. You will develop expertise in a key component of the Cobalt AMS platform, create user-friendly documentation, and deliver training sessions, while maintaining strong English

Qualifications

• A four-year degree from an accredited institution.
• 1–2 years of professional work experience in a technical and/or training field.
• Fluency in English with excellent verbal and written communication skills.
• Ability to work in the U.S. without sponsorship.

Responsibilities

• Investigate and resolve client support tickets, developing troubleshooting skills and product knowledge.
• Research and implement innovative solutions to meet evolving client needs, expanding technical expertise.
• Deliver exceptional client support via phone and email, honing communication and problem-solving abilities.
• Collaborate effectively with internal teams, learning from experienced colleagues and contributing to project success.
• Proactively monitor incoming support requests, gaining insights into client challenges and platform performance.
• Participate in quality assurance testing, contributing to the delivery of high-quality product releases.
• Develop specialized expertise in a key component of the Cobalt AMS platform, becoming a valuable asset to the team.
• Create user-friendly documentation and deliver engaging training sessions, enhancing your communication and presentation skills.

Skills

Fluency in English

US work eligibility

Troubleshooting

Communication skills

Education

Bachelor's degree

Job description

Momentive Software, Inc. in Cebu City, Philippines is seeking a Software Product Specialist to investigate and resolve client support tickets, expanding troubleshooting skills and product knowledge.

You will deliver exceptional support by phone and email, and collaborate with internal teams to drive project success. You will develop expertise in a key component of the Cobalt AMS platform, create user-friendly documentation, and deliver training sessions, while maintaining strong English