SaaS Technical Support Specialist

Yourmembership (PHL) Limited Corporation; Cebu City; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Hybrid Work Arrangement

Medical, Dental & Optical Benefits

Company-Paid Life Insurance Coverage

Flexible Paid Time Off

Hazard Pay

Inclusive environment

Job summary

Momentive Software is seeking a customer support specialist in the Philippines to troubleshoot and resolve client issues in a non-scripted environment. You will build client relationships, train users on a configurable SaaS platform, and report on case status while collaborating with product teams to improve the software.

The role requires HTML/CSS and JavaScript familiarity, strong communication, and the ability to work well in a team.

Qualifications

• HTML/CSS experience and JavaScript knowledge are a plus.
• Strong MS Office and browser skills; familiarity with Windows/macOS.
• Able to troubleshoot independently and communicate technical information clearly.
• Experience in customer service and guiding non-technical users.

Responsibilities

• Troubleshoot and resolve client-reported issues.
• Train clients on how to use a configurable platform.
• Provide reporting to clients on support case status.
• Collaborate with Product Development to address bugs and advance the product.

Skills

HTML & CSS

JavaScript knowledge

Customer service

Communication

Team collaboration

Problem solving

Ticketing systems knowledge

Tools

MS Word

PowerPoint

Excel

MS Outlook

Browsers

Networking basics

Software installs

Microsoft 365

Job description

Momentive Software is seeking a customer support specialist in the Philippines to troubleshoot and resolve client issues in a non-scripted environment. You will build client relationships, train users on a configurable SaaS platform, and report on case status while collaborating with product teams to improve the software.

The role requires HTML/CSS and JavaScript familiarity, strong communication, and the ability to work well in a team.