SaaS Technical Support Pro (Hybrid)

Yourmembership (PHL) Limited Corporation; Cebu City; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Hybrid Work Arrangement

Medical, Dental & Optical Benefits

Flexible Planned Paid Time Off

Job summary

Momentive Software is seeking a Technical Customer Support specialist in Cebu to enhance user experiences for a leading member-management SaaS platform. You will troubleshoot issues, train clients on configuration options, and provide status reports on open cases.

The role requires strong communication, basic HTML/CSS/JS understanding, and familiarity with ticketing systems. A team-oriented, adaptable, and customer-focused mindset is essential, with hybrid work options available.

Qualifications

• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Proficiency with MS Word, PowerPoint, Excel, Outlook and basic HTML/CSS/JavaScript is a plus.
• Experience with ticketing systems such as ServiceNow, Zendesk, Freshdesk, Jira or Salesforce.
• Able to work in a fast-paced, non-scripted support environment and troubleshoot independently.
• Team player with time-management and multi-tasking abilities.

Responsibilities

• Troubleshoot client-reported issues and provide timely resolutions.
• Train clients on how to use a highly configurable SaaS platform.
• Provide regular reports to clients on the status of support cases.
• Collaborate with Product Development to address bugs and improve the product.
• Translate technical jargon into plain language for non-technical customers.

Skills

MS Word

PowerPoint

Excel

Outlook

HTML/CSS/JS basics

Networking basics

Customer service

Teamwork

Tools

ServiceNow

Zendesk

Freshdesk

Jira

Salesforce

Job description

Momentive Software is seeking a Technical Customer Support specialist in Cebu to enhance user experiences for a leading member-management SaaS platform. You will troubleshoot issues, train clients on configuration options, and provide status reports on open cases.

The role requires strong communication, basic HTML/CSS/JS understanding, and familiarity with ticketing systems. A team-oriented, adaptable, and customer-focused mindset is essential, with hybrid work options available.