Hybrid Product Support Engineer: Solve, Train & Elevate

Momentive Software, Inc.; Cebu City; Hybrid; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Medical, Dental & Optical Benefits

Flexible Paid Time Off

Company-Paid Life Insurance

Job summary

Momentive Software, Inc. is seeking a Product Support Engineer in Cebu City. You will address customer concerns, troubleshoot software-related issues, and conduct training sessions. This role requires a Bachelor's degree in Computer Science or a related field and at least 2 years of experience in cross browser testing.

We offer a supportive work environment with benefits like medical, dental, and optical coverage, flexible paid time off, and a strong focus on culture and community involvement.

Qualifications

• 2+ years of experience with manual cross browser testing.
• Excellent verbal and written communication skills.
• Proven ability to learn new technologies quickly.

Responsibilities

• Triage, analyze, and resolve customer concerns and problems.
• Provide troubleshooting and software advice.
• Help create test cases for large feature deployments.

Skills

Cross browser testing

Problem-solving skills

Agile methodologies

MS SharePoint

CRM software

Education

BS in Computer Science, Engineering or related field

Tools

Jira

HTML

XML

MS Word

MS Excel

Job description

Momentive Software, Inc. is seeking a Product Support Engineer in Cebu City. You will address customer concerns, troubleshoot software-related issues, and conduct training sessions. This role requires a Bachelor's degree in Computer Science or a related field and at least 2 years of experience in cross browser testing.

We offer a supportive work environment with benefits like medical, dental, and optical coverage, flexible paid time off, and a strong focus on culture and community involvement.