Software Product Specialist_1

Momentive Software, Inc.; Cebu City; On-site; PHP 1,808,318 - 2,411,091; Full time

Benefits offered by this job

Medical, Dental & Optical Benefits

Flexible Paid Time Off and Sick Leave

Company-Paid Life Insurance Coverage

Hazard Pay

Job summary

Momentive Software, Inc. seeks a Software Product Specialist in Cebu City to resolve client support tickets, enhance product knowledge, and deliver exceptional support via phone and email.

The ideal candidate will collaborate with teams, participate in quality assurance testing, and create helpful documentation. A four-year degree and 1-2 years of relevant experience are required. The position offers medical benefits, flexible paid time off, and a welcoming culture.

Qualifications

• 1-2 years of professional work experience, preferably in a technical and/or training field.
• Fluency in English with excellent verbal and written communication skills.

Responsibilities

• Investigate and resolve client support tickets.
• Research and implement innovative solutions to meet client needs.
• Deliver exceptional client support via phone and email.
• Collaborate with internal teams and contribute to project success.
• Participate in quality assurance testing.
• Create user-friendly documentation and deliver training sessions.

Skills

Client support

Troubleshooting

Communication

Problem-solving

Education

Four-year degree from an accredited institution

Job description

## Software Product Specialist\_1Applylocations: Cebu, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R568# **Job Description**UTIES & RESPONSIBILITIES:* Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge.* Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise.* Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities.* Collaborate effectively with internal teams, learning from experienced colleagues and contributing to project success.* Proactively monitor incoming support requests, gaining insights into client challenges and platform performance.* Participate in quality assurance testing, contributing to the delivery of high-quality product releases.* Develop specialized expertise in a key component of the Cobalt AMS platform, becoming a valuable asset to the team.* Create user-friendly documentation and deliver engaging training sessions, enhancing your communication and presentation skills.* Other duties as assigned.Required Qualifications: * A four-year degree from an accredited institution* 1-2 years of professional work experience, preferably in a technical and/or training field* Fluency in English with excellent verbal and written communication skills# **About Us**Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.# **Why Work Here?**At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.Medical, Dental & Optical Benefits including Dependents Flexible Planned Paid Time Off and Sick LeaveInclusive and Welcoming EnvironmentPurpose-Driven CultureWork-Life Balance Passionate About Community Involvement Company-Paid Life Insurance Coverage Hybrid Work Arrangement Hazard Pay Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.