Hybrid Customer Support Specialist

Community Brands; Cebu City; Presencial; PHP 279 000 - 357 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental & Optical Benefits

Hybrid Work Arrangement

Flexible Planned Paid Time Off and S:

Inclusive and Welcoming Environment

Resumo da oferta

Momentive Software is seeking a customer support specialist in the Philippines to respond to inquiries via ticketing, identify defects, and collaborate with the team to resolve issues. You will help customers learn the product and navigate the knowledge base to ensure success.

The role emphasizes proactive communication, accurate documentation, and fostering customer satisfaction while contributing to a supportive, inclusive team culture.

Qualificações

• High school diploma or its equivalent.
• Bachelor's Degree preferred.
• 1-2 years of customer service experience preferred.

Responsabilidades

• Provide timely responses to customer service inquiries via product ticket system.
• Work with customers to identify and replicate errors and defects through a variety of communications means to ensure resolution.
• Collaborate with team members to provide resolutions to customer inquiries.
• Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes.
• Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue.
• Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores.
• Train new and existing customers on the product you support through phone calls and email, as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software

Conhecimentos

Verbal & written communication

Strong organizational skills

Time management

Multitasking

Attention to detail

Learning new technologies

Telephone etiquette

Formação académica

High school diploma

Bachelor's degree

Ferramentas

Microsoft Office (Office 365)

Descrição da oferta de emprego

Momentive Software is seeking a customer support specialist in the Philippines to respond to inquiries via ticketing, identify defects, and collaborate with the team to resolve issues. You will help customers learn the product and navigate the knowledge base to ensure success.

The role emphasizes proactive communication, accurate documentation, and fostering customer satisfaction while contributing to a supportive, inclusive team culture.