Hybrid SaaS Technical Support Specialist

Momentive Software, Inc.; Cebu City; Hybrid; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Medical, Dental & Optical Benefits

Hybrid Work Arrangement

Company-Paid Life Insurance Coverage

Flexible PTO & Sick Leave

Job summary

Momentive Software, Inc. is seeking a Technical Customer Support specialist in Cebu City to help customers use our member-management SaaS platform. You will troubleshoot issues independently and translate technical concepts into clear, actionable guidance for non-technical users.

You’ll build client relationships, train users, provide status updates, and collaborate with the Product Development team to address bugs and improve the product in a fast-paced, team-oriented environment.

Qualifications

• Proven ability to troubleshoot and resolve technical issues.
• Excellent communication with non-technical users.
• Comfortable in a fast-paced, collaborative environment.

Responsibilities

• Build and maintain respectful relationships with clients through responsiveness and expertise.
• Troubleshoot and resolve client-reported issues independently.
• Train clients on how to use the platform effectively.
• Provide reporting to clients on support case status.
• Collaborate with Product Development to address bugs and improve the product.

Skills

Technical troubleshooting

Customer service

Communication skills

Team collaboration

Tools

ServiceNow

Zendesk

Freshdesk

Jira

Salesforce

HTML

CSS

JavaScript

MS Office

Windows/macOS

Job description

Momentive Software, Inc. is seeking a Technical Customer Support specialist in Cebu City to help customers use our member-management SaaS platform. You will troubleshoot issues independently and translate technical concepts into clear, actionable guidance for non-technical users.

You’ll build client relationships, train users, provide status updates, and collaborate with the Product Development team to address bugs and improve the product in a fast-paced, team-oriented environment.