Software Product Specialist — Customer Success & Support

Momentive Software, Inc.; Cebu City; Hybrid; PHP 1,808,318 - 2,411,091; Full time

Benefits offered by this job

Medical, Dental & Optical Benefits

Flexible Paid Time Off and Sick Leave

Company-Paid Life Insurance Coverage

Hazard Pay

Job summary

Momentive Software, Inc. seeks a Software Product Specialist in Cebu City to resolve client support tickets, enhance product knowledge, and deliver exceptional support via phone and email.

The ideal candidate will collaborate with teams, participate in quality assurance testing, and create helpful documentation. A four-year degree and 1-2 years of relevant experience are required. The position offers medical benefits, flexible paid time off, and a welcoming culture.

Qualifications

• 1-2 years of professional work experience, preferably in a technical and/or training field.
• Fluency in English with excellent verbal and written communication skills.

Responsibilities

• Investigate and resolve client support tickets.
• Research and implement innovative solutions to meet client needs.
• Deliver exceptional client support via phone and email.
• Collaborate with internal teams and contribute to project success.
• Participate in quality assurance testing.
• Create user-friendly documentation and deliver training sessions.

Skills

Client support

Troubleshooting

Communication

Problem-solving

Education

Four-year degree from an accredited institution

Job description

Momentive Software, Inc. seeks a Software Product Specialist in Cebu City to resolve client support tickets, enhance product knowledge, and deliver exceptional support via phone and email.

The ideal candidate will collaborate with teams, participate in quality assurance testing, and create helpful documentation. A four-year degree and 1-2 years of relevant experience are required. The position offers medical benefits, flexible paid time off, and a welcoming culture.