Slots Supervisor

Westside Resort; Parañaque; On-site; PHP 335,000 - 670,000; Full time

Job summary

Westside Resort is seeking a Slot Supervisor to oversee daily slot operations on the gaming floor in Parañaque, Philippines. The role ensures excellent customer service, adherence to gaming regulations and policies, and a safe, engaging environment for slot players.

Supervises Slot Ambassadors and supports operational standards. You will train, guide and evaluate staff, validate payouts, assist with machine commissioning and ensure quick resolution of guest concerns while maintaining high

Qualifications

• College degree required.
• 4 years of customer service experience within Slots Operations.
• Supervisory experience preferred.
• Pagcor Gaming Employment Licence (GEL) required.

Responsibilities

• Provide training, mentorship, counselling and performance evaluations to Slot Ambassadors while ensuring compliance with operational standards, departmental policies and procedures.
• Perform and authorise slot payouts, ensuring correct payment and verification of payouts.
• Validate jackpot amounts and machine details in accordance with payout matrix and regulations.
• Assist with commissioning of new machines and machine verification checks.
• Maintain clean, safe gaming floor and report hazards promptly.
• Engage slot players, provide game information and assist with membership registration.
• Resolve guest concerns professionally with high standards of courtesy and responsiveness.
• Attend required training and tests on slot operations.
• Demonstrate flexibility with schedules and adhere to company policies.
• Prioritise important work and ensure quality and accuracy in service delivery.

Skills

Customer service

Attention to detail

Guest relations

Education

College degree

Job description

About the role

The Slot Supervisor oversees the daily operations of the slot area, ensuring efficient performance, excellent customer service, compliance with gaming regulations and company policies, and a safe and enjoyable gaming environment for slot players. The role supervises Slot Ambassadors, supports operational standards, resolves guest concerns, monitors slot machine activity, and provides guidance across the gaming floor.

Key responsibilities

• Provide training, mentorship, counselling and performance evaluations to Slot Ambassadors while ensuring compliance with operational standards, departmental policies and procedures.

• Perform and authorise slot payouts, ensuring the correct payment and verification of slot machine payouts in accordance with established payout procedures, matrices and applicable regulations.

• Validate jackpot amounts and machine details, adhering to the approved payout matrix and maintaining zero procedural violations.

• Assist with the commissioning of newly installed machines, stress testing of slot machines and verification of machine settings using the Machine Verification Checklist.

• Ensure slot machines and surrounding areas are clean, well-organised, free from dust and potential hazards, and immediately report exposed wiring, unsafe conditions, damaged equipment, clutter and damaged, stained or defective chairs.

• Provide outstanding service to slot players by engaging with guests on the gaming floor, offering game information and supporting membership registration when required.

• Resolve guest concerns professionally and maintain a high standard of courtesy, attentiveness and responsiveness.

• Attend required training and complete slot operational knowledge tests and theoretical examinations.

• Demonstrate flexibility in adjusting to different work schedules and comply with the Company's Code of Conduct and other policies and procedures.

• Prioritise important work, complete assignments on time and align performance and outcomes with established standards.

• Maintain accuracy and quality through attention to detail, due diligence and review of work before delivering a service or product.

What we're looking for

• At least a college graduate.

• 4 years of Customer service experience within Slots Operations, experience in a supervisory role is highly preferred.

• Pagcor Gaming Employment Licence (GEL).

• Knowledge of slot machine functionality, TITO systems, jackpots, fills, credits and basic troubleshooting.

• Strong attention to detail and the ability to maintain quality during busy operations.

• Professional, helpful and responsive approach to the needs of guests, players, suppliers and fellow employees.

• Commitment to teamwork, collaboration, integrity, responsibility, continuous improvement and excellent customer service.