Slots Experience Specialist

Westside Resort; Parañaque; Presencial; PHP 167.000 - 279.000; Jornada completa

Descripción de la vacante

Westside Resort in Metropolitan Manila seeks a Slots Ambassador to deliver outstanding guest service while supporting secure, efficient slot operations. You’ll assist with memberships, provide game information, handle hand pays and jackpots, and respond to guest needs.

You’ll work with the Slot Supervisor, keep areas tidy, log issues, and participate in required training and exams. A college-level education, customer service experience, and a GEL license are required.

Formación

• Customer service experience.
• Knowledge of gaming operations and service processes.
• GEL licence (Pagcor Gaming Employment Licence) required.
• Commitment to accuracy and high-quality work during busy operations.
• Integrity, accountability and teamwork.

Responsabilidades

• Provide floor assistance and exceptional customer service to guests.
• Offer accurate information about games, casino promotions, policies, and processes.
• Assist with guest membership registrations and process player membership applications.
• Proactively engage with slot players to build and maintain positive relationships.
• Assist in opening and securing machine doors during scheduled drop collections.
• Support the handling of bill disputes and troubleshoot minor bill validator malfunctions.
• Process and verify hand pay transactions accurately and without discrepancies.
• Handle jackpots and respond promptly to player requests.
• Keep slot machines and surrounding gaming areas clean, organised, and hazard-free.
• Identify, report, and support the removal of safety hazards, including trash, spills and clutter.
• Perform minor troubleshooting of basic slot machine errors and log unresolved tech issues.
• Attend required training and complete the slot theoretical examination.
• Comply with Code of Conduct and applicable policies and procedures.

Conocimientos

Customer service

Gaming operations knowledge

GEL licence

Attention to detail

Teamwork

Educación

College-level education

Descripción del empleo

Westside Resort in Metropolitan Manila seeks a Slots Ambassador to deliver outstanding guest service while supporting secure, efficient slot operations. You’ll assist with memberships, provide game information, handle hand pays and jackpots, and respond to guest needs.

You’ll work with the Slot Supervisor, keep areas tidy, log issues, and participate in required training and exams. A college-level education, customer service experience, and a GEL license are required.