Card Room Supervisor

Westside Resort; Parañaque; On-site; PHP 335,000 - 614,000; Full time

Job summary

Westside Resort, a gaming and hospitality establishment in Parañaque, seeks a Card Room Supervisor to oversee daily card room operations, ensuring secure delivery of cards and supplies for live gaming. You will manage card preparation, issuance, and destruction following regulatory standards and company policies.

You will lead card room staff, ensure inventory accuracy, and coordinate with Gaming Operations for delivery schedules while maintaining proper records and reports.

Qualifications

• 3–5 years in Casino Card Room or Table Games Operations.
• 1–2 years supervisory experience in a casino environment.
• PAGCOR GEL and Responsible Gaming Certification.
• Ability to work shifting schedule, in smoking areas, and standing for long duration.
• Knowledge of card preparation, issuance protocol and directives provided by Table Games management.
• Teamwork and ability to involve team members in decision making.
• Flexibility in adjusting to different work schedules.
• Compliance with Company's Code of Conduct and other policies and procedures.
• Attention to detail and commitment to accuracy of work output.
• Professional, helpful and responsive approach to customer needs.

Responsibilities

• Supervise the issuance of cards, dice, seal, machines and ensure the accuracy of all transactions in the system.
• Supervise and handle collections of used cards in gaming areas ensuring safety in transporting back to the card room.
• Organize and maintain the card room for efficient access and retrieval of gaming cards and equipment.
• Identify cards and machines or any equipment for disposal or destruction.
• Supervise stock room personnel, including task assignment and training.
• Perform regular inspection and inventory of gaming cards, machines and other equipment.
• Coordinate with other departments to ensure timely delivery and safety of cards.
• Maintain accurate records on cards, machines and equipment.
• Prepare reports and updates on inventory levels and card movement.
• Manage and drive high performance among direct reports and help them achieve goals.

Skills

Supervisory experience

Shift work

Team leadership

Attention to detail

Customer service

Compliance awareness

Card prep knowledge

Decision making

Education

High School graduate

College level education

Job description

About the role

The Card Room Supervisor is responsible for supervising the daily operations of the central card room, ensuring the timely and secure delivery of playing cards and related gaming supplies to all table games. This role oversees the preparation, issuance, and collection of cards used in live gaming, as well as the proper destruction of used or obsolete cards in compliance with regulatory and company standards. The supervisor ensures inventory accuracy, coordinates with Gaming Operations for delivery schedules, maintains proper documentation, and leads card room personnel to uphold the integrity and security of all card-related transactions.

Key responsibilities

• Supervise the issuance of cards, dice, seal, machines and ensure the accuracy of all transactions in the system

• Supervise and handle collections of used cards in gaming areas ensuring the safety and security in transporting back to the card room

• Organize and maintain the card room to ensure efficient access and retrieval of gaming cards and equipment

• Identify cards and machines or any equipment for disposal or destruction

• Supervise stock room personnel, including assigning tasks and providing necessary training

• Perform regular inspection and inventory of gaming cards, machines and other gaming equipment

• Coordinate with other departments to ensure timely delivery and safety of cards

• Maintain accurate records on cards, machines and other equipment

• Prepare reports and updates on inventory levels and card movement

• Manage and drive high performance among direct reports and help them achieve their performance goals

About you

• High School Graduate or at least College level education

• Minimum three (3) to five (5) years of experience in Casino Card Room or Table Games Operations

• At least one (1) to two (2) years of supervisory experience in a casino environment

• PAGCOR GEL and Responsible Gaming Certification

• Ability to work shifting schedule, in smoking areas, and standing for long duration

• Knowledge of card preparation, issuance protocol and directives provided by Table Games management

• Teamwork and ability to involve team members in decision making

• Flexibility in adjusting to different work schedules

• Compliance with Company's Code of Conduct and other policies and procedures

• Attention to detail and commitment to accuracy of work output

• Professional, helpful and responsive approach to customer needs

About us

Westside Resort is a gaming and hospitality establishment operating table games and casino services.