Table Games Operations Admin Supervisor

Westside Resort; Parañaque; On-site; PHP 450,000 - 650,000; Full time

Job summary

Westside Resort in Parañaque seeks an Admin Supervisor for Table Games Operations to bridge management, HR, and gaming staff. You will lead workforce planning, disciplinary processes, and leave management while ensuring policy compliance and staff welfare.

The role focuses on maintain­ing table coverage and staff performance in a fast-paced resort environment. The ideal candidate holds a Bachelor's degree in a related field and has 1–3 years of supervisory experience in a resort or integrated

Qualifications

• Bachelor's degree in Business Administration, HR, Hospitality Management, or a related field.
• 1–3 years of supervisory experience in operations, administration, HR, workforce management, or employee relations.
• PAGCOR GEL certification and Responsible Gaming and AMLA training.
• Knowledge of integrity, AMLA, responsible gaming, and gaming policies.
• Strong admin, workforce planning, attendance and leave management skills.
• Ability to maintain confidential disciplinary and employee information.

Responsibilities

• Manage disciplinary records, including notices to explain and certificates of concern, conduct administrative hearings, and ensure policy adherence.
• Process disciplinary notices and suspension records accurately and within required timelines following management approval.
• Oversee vacation, sick, emergency, and other leave applications, ensuring approvals align with operational manning requirements.
• Review and document re-applied leave requests that were previously denied and manage their subsequent disposition.
• Monitor the electronic roster and pit sheets to maintain table coverage, eliminate unfilled spots, and address gaps.
• Maintain accurate attendance records, reports, and operational documentation.
• Conduct orientation and education for new-hire dealers on responsible gaming, integrity, AMLA, and gaming policies and procedures.
• Conduct live-game exposure and table assessments to evaluate dealer understanding and proficiency.
• Monitor staff performance on the gaming floor and provide timely coaching and feedback.
• Prepare and maintain end-of-school training reports, assessments, and semi-annual knowledge audits.
• Train dealers to provide exceptional customer service and create a positive environment for guests and players.
• Manage performance and conduct evaluations for direct reports, helping employees achieve goals.
• Coach and mentor direct reports in their areas, supporting growth and development.
• Implement employee engagement initiatives that promote commitment, collaboration, and a positive work environment.

Skills

Administrative skills

Workforce planning

Leave management

Attendance management

Employee relations

Coaching & feedback

Education

Bachelor's degree in Business Administration / HR / Hospitality Management or related field

Job description

About the role

The Table Games Operations Admin Supervisor acts as a critical administrative and operational bridge between management, HR, and gaming staff, reporting directly to the AVP for Table Games. The role leads workforce planning and administrative support for Table Games operations, balancing operational efficiency with staff welfare and ensuring compliance with internal controls, gaming policies, and company procedures. This position oversees leave management, workforce coverage, disciplinary administration, employee relations, performance support, and staff welfare concerns.

Key responsibilities

• Manage disciplinary records, including notices to explain and certificates of concern, conduct administrative hearings, and ensure policy adherence
• Process disciplinary notices and suspension records accurately and within required timelines following management approval
• Oversee vacation, sick, emergency, and other leave applications, ensuring approvals align with operational manning requirements
• Review and document re-applied leave requests that were previously denied and manage their subsequent disposition
• Monitor the electronic roster and pit sheets to maintain table coverage, eliminate unfilled spots, and proactively address gaps affecting table opening and closing
• Maintain accurate attendance records, reports, and operational documentation
• Conduct orientation and education for new-hire dealers on responsible gaming, integrity, AMLA, and gaming policies and procedures
• Conduct live-game exposure and table assessments to evaluate dealer understanding and proficiency
• Monitor staff performance on the gaming floor and provide timely coaching and feedback
• Prepare and maintain end-of-school training reports, assessments, and semi-annual knowledge audits
• Train dealers to provide exceptional customer service and create a positive and engaging environment for guests and players
• Manage performance and conduct evaluations for direct reports, helping employees achieve their performance goals
• Coach and mentor direct reports in their areas of responsibility and support their growth and development
• Implement employee engagement initiatives that promote commitment, collaboration, and a positive work environment

What we’re looking for

• Bachelor's degree in Business Administration, Human Resource Management, Hospitality Management, or a related field
• One (1) to three (3) years of supervisory experience in operations, administration, HR, workforce management, or employee relations, preferably in an integrated resort or similar environment
• PAGCOR GEL certification and Responsible Gaming and AMLA training
• Working knowledge of integrity, AMLA, responsible gaming, and gaming policies and procedures
• Strong administrative, workforce planning, attendance, leave management, and employee relations skills
• Ability to maintain accurate records, apply internal controls, and manage confidential disciplinary and employee information
• Ability to assess performance, provide coaching, conduct evaluations, and support employee development
• Commitment to integrity, responsibility, service excellence, teamwork, and continuous improvement
• Flexibility to work different schedules, comply with company policies, prioritize tasks, meet deadlines, and maintain quality during busy operations
• Strong customer focus and professionalism when working with guests, players, suppliers, and fellow employees