Slots Ambassador

Westside Resort; Parañaque; Presencial; PHP 167.000 - 279.000; Jornada completa

Descripción de la vacante

Westside Resort in Metropolitan Manila seeks a Slots Ambassador to deliver outstanding guest service while supporting secure, efficient slot operations. You’ll assist with memberships, provide game information, handle hand pays and jackpots, and respond to guest needs.

You’ll work with the Slot Supervisor, keep areas tidy, log issues, and participate in required training and exams. A college-level education, customer service experience, and a GEL license are required.

Formación

• Customer service experience.
• Knowledge of gaming operations and service processes.
• GEL licence (Pagcor Gaming Employment Licence) required.
• Commitment to accuracy and high-quality work during busy operations.
• Integrity, accountability and teamwork.

Responsabilidades

• Provide floor assistance and exceptional customer service to guests.
• Offer accurate information about games, casino promotions, policies, and processes.
• Assist with guest membership registrations and process player membership applications.
• Proactively engage with slot players to build and maintain positive relationships.
• Assist in opening and securing machine doors during scheduled drop collections.
• Support the handling of bill disputes and troubleshoot minor bill validator malfunctions.
• Process and verify hand pay transactions accurately and without discrepancies.
• Handle jackpots and respond promptly to player requests.
• Keep slot machines and surrounding gaming areas clean, organised, and hazard-free.
• Identify, report, and support the removal of safety hazards, including trash, spills and clutter.
• Perform minor troubleshooting of basic slot machine errors and log unresolved tech issues.
• Attend required training and complete the slot theoretical examination.
• Comply with Code of Conduct and applicable policies and procedures.

Conocimientos

Customer service

Gaming operations knowledge

GEL licence

Attention to detail

Teamwork

Educación

College-level education

Descripción del empleo

About the role

The Slots Ambassador provides excellent customer service to guests while supporting smooth, secure, and efficient slot operations. The role builds positive relationships with slot players, provides accurate game and promotional information, assists with membership registrations, and responds promptly to guest needs, including hand pays, jackpots, bill disputes, and minor machine malfunctions. The position works closely with the Slot Supervisor and Slot Operations Manager and follows company policies and procedures.

Key responsibilities

• Provide floor assistance and exceptional customer service to guests.

• Offer accurate information about games, casino promotions, policies, and processes.

• Assist with guest membership registrations and process player membership applications.

• Proactively engage with slot players to build and maintain positive business relationships.

• Assist in opening and securing machine doors during scheduled drop collections.

• Support the handling of bill disputes and troubleshoot minor bill validator malfunctions during collection processes.

• Process and verify hand pay transactions accurately and without discrepancies.

• Handle jackpots and respond promptly to player requests.

• Keep slot machines and surrounding gaming areas clean, organised, and hazard-free.

• Identify, report, and support the removal of safety hazards, including trash, spills, and clutter.

• Perform minor troubleshooting of basic slot machine errors, including bill or ticket jams, faulty door errors, paper depletion, ticket refills, and machine hang-ups.

• Accurately log and endorse unresolved technical issues and help minimise machine downtime.

• Attend required training and complete the slot theoretical examination.

• Comply with the company's Code of Conduct and applicable policies and procedures.

What we're looking for

• At least college level education.

• Customer service experience.

• Pagcor Gaming Employment Licence (GEL).

• Strong knowledge of customer service practices, gaming operations, and service processes.

• Commitment to accuracy, attention to detail, and high-quality work during busy operations.

• Integrity, accountability, responsibility, and a commitment to continuous improvement.

• Flexibility to adjust to different work schedules.

• Strong teamwork and collaboration skills.

• Professional, helpful, and responsive approach to the needs of guests, players, suppliers, and colleagues.

• Ability to prioritise work, complete assignments on time, and meet operational standards.