Slot Ambassador

Solaire Resort Entertainment City; Parañaque; On-site; PHP 167,000 - 268,000; Full time

Job summary

Solaire Resort Entertainment City is seeking a proactive Slot Attendant to ensure excellent service on the casino floor. You will maintain slot machines, assist guests, and explain game rules while upholding safety and regulatory standards.

Ideal candidates will greet guests professionally, patrol gaming areas, and respond promptly to machine issues to deliver a premium guest experience.

Qualifications

• Provide top-tier service to both internal and external guests.
• Maintain a professional appearance and greet guests courteously.
• Ensure slot machines function properly; attend to minor malfunctions and replenish tickets.
• Explain game rules, payouts, and jackpots to guests.
• Maintain confidentiality and comply with gaming regulations and policies.

Responsibilities

• Maintain machine functionality and respond promptly to machine issues (hand pays, jackpots, malfunctions).
• Place 'Out of Order' signs on broken machines and notify technicians for repairs.
• Engage with slot customers to foster positive relationships.
• Regularly patrol assigned areas and respond swiftly to guest concerns and machine service needs.
• Assist guests with gaming machines and provide information about casino events and services.
• Escalate guest concerns to supervisors as needed and support operations.

Skills

Customer service

Guest relations

Communication

Problem solving

Attention to detail

Professional appearance

Job description

Solaire Resort Entertainment City | Full time

• Date Opened 06/13/2025
• State/Province NCR
• Country Philippines

Job Description

SOLAIRE RESORT ENTERTAINMENT CITY

Ensure excellent service by maintaining machine functionality, buildingpositive customer relationships, and responding promptly to machine issues suchas hand pays, jackpots, and malfunctions.

Requirements

• Providetop-tier service to both internal and external guests.
• Maintaina professional appearance and greet guests courteously.
• Ensureslot machines are functioning properly; attend to minor malfunctions andreplenish slot tickets.
• Place"Out of Order" signs on broken machines and notify techniciansand supervisors for repairs.
• Engageproactively with slot customers to foster positive relationships.
• Regularlypatrol assigned areas, responding swiftly to guest concerns and machineservice needs.
• Assistguests with gaming machines and provide information about casino eventsand services.
• Clearlyexplain game rules, payouts, and jackpots to guests.
• Assistwith machine payouts according to department policies.
• Keepslot areas clean and organized.
• Completesign-in/out sheets for radios and keys.
• Complywith all gaming regulations and company policies consistently.
• Followsafety protocols at all times.
• Maintainconfidentiality within the department and company.
• Communicateopenly with supervisors.
• Reportsafety hazards, intoxicated or disruptive guests, cheating, disputes, orother issues immediately to a supervisor.
• Escalateguest concerns to supervisors as needed.Supportsupervisors with operational tasks and concerns.