Supervisor, Slots

LaVie; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

LaVie is seeking a Slot Supervisor to oversee Slots Attendants on the gaming floor, ensuring efficient operations, safety, and a welcoming guest experience in Manila.

You will monitor area ambiance, supervise staff, coordinate with management, and uphold high service standards in a fast-paced, 24-hour gaming environment.

Responsibilities include reporting irregularities, maintaining machine functionality, promoting promos, and guiding teams to deliver consistent, quality service.

Qualifications

• Minimum of 1 year as a Slot Supervisor
• At least 5 years of experience as a Slot Attendant
• High School diploma or College graduate
• Strong leadership and supervisory skills
• Excellent communication and interpersonal abilities
• Attention to detail and commitment to maintaining high service standards
• Ability to work in a fast-paced, 24-hour gaming environment

Responsibilities

• Check ambiance of the gaming area and report irregularities to ensure safety for players and staff.
• Ensure Slot Attendants are properly stationed, moving, and fulfilling their duties.
• Supervise cleanliness and orderliness to provide a better gaming experience.
• Ensure machines and parts are in proper working order with no error messages.
• Disseminate information about promotions and how to earn/use points.
• Maintain high guest service standards by modeling professional behavior; coordinate with management.
• Perform other functions as assigned by the head to support operations.

Skills

Leadership

Supervisory skills

Communication

Interpersonal skills

Attention to detail

Fast-paced environment

24-hour operation

Education

High School diploma

College degree

Job description

Job Brief

The Supervisor, Slots ensures efficient operations on the gaming floor by overseeing Slots Attendants, maintaining orderliness, and delivering a safe and enjoyable guest experience.

Job Responsibilities

Check the overall ambiance of the gaming area (slot machines, chairs, slot bases, workstations, carpets, area temperature, etc.) and report any irregularities to ensure player and staff safety.

Ensure that Slots Attendants are properly stationed, moving around, avoiding groupings, and fulfilling their individual responsibilities. Supervise the cleanliness and orderliness of the assigned area to provide a better gaming experience. Ensure that all machines and their parts are in proper working order, free from error or malfunction messages during operations.

Disseminate information about upcoming and ongoing promotions, including how to earn and use points. Maintain high standards of guest service by setting expectations and modeling professional behavior. Coordinate with management and other departments to address operational issues promptly.

Perform other functions as assigned by the immediate head, supporting overall operational efficiency.

Job Qualifications

Minimum of 1 year as a Slot SupervisorAt least 5 years of experience as a Slot AttendantHigh School diploma or College graduate

Strong leadership and supervisory skills

Excellent communication and interpersonal abilities

Attention to detail and commitment to maintaining high service standards

Ability to work in a fast-paced, 24-hour gaming environment