Shift Supervisor: Guest Experience & Restaurant Ops

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.); Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is seeking a Shift Manager to lead daily restaurant operations and deliver exceptional guest experiences. You will oversee opening, peak-hour service, and closing procedures while maintaining cleanliness and team morale.

The role emphasizes hospitality, staff development, and effective local marketing initiatives to drive guest visits. The Shift Manager will ensure service standards, manage guest concerns, and foster a positive work

Qualifications

• Bachelor's/College Degree in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing or equivalent.
• Preferably with related experience as Shift Manager/Store Supervisor in food & beverage services industry.
• Experience in various restaurant operations facets.

Responsibilities

• Manage opening/mid shift procedures and ensure QSCH Restaurant Checklist (QRC) is followed.
• Lead the floor during peak hours to deliver excellent service with a positive, energetic shift.
• Maintain cleanliness and organization of dining, restrooms, kitchen, preparation areas and store exterior; ensure equipment is in good working condition.
• Engage guests to provide a unique and memorable dining experience and maintain product quality standards.
• Resolve guests' concerns promptly and professionally.
• Oversee closing procedures and store setup for the next day.

Skills

Leadership

Guest service

Team management

Hospitality

Marketing

Operational excellence

Education

Bachelor's degree in related field

Job description

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is seeking a Shift Manager to lead daily restaurant operations and deliver exceptional guest experiences. You will oversee opening, peak-hour service, and closing procedures while maintaining cleanliness and team morale.

The role emphasizes hospitality, staff development, and effective local marketing initiatives to drive guest visits. The Shift Manager will ensure service standards, manage guest concerns, and foster a positive work