Restaurant Operations Lead: Guest Experience & Team Growth

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.); Manila; On-site; PHP 357,000 - 580,000; Full time

Job summary

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is seeking an Assistant Restaurant Manager to lead store operations, uphold QSCH standards, and deliver memorable guest experiences. You will oversee opening and closing procedures, ensure cleanliness, and coach the team to provide consistent, friendly service during peak hours.

The role focuses on driving guest satisfaction, managing the floor, resolving concerns, and implementing local marketing to boost trials and loyalty.

Qualifications

• Bachelor’s/College degree in a relevant field is required.
• Experience as Assistant Restaurant Manager in F&B is preferred.
• Ability to lead and develop a store team and manage peak service.

Responsibilities

• Manage opening/mid shift procedures and ensure QSCH standards.
• Lead floor operations to deliver outstanding service during peak hours.
• Maintain cleanliness and good condition of all areas and equipment.
• Resolve guest concerns promptly and professionally.
• Oversee closing procedures and set up for the next day.
• Lead and nurture a team environment to drive loyalty.
• Implement local marketing programs to drive trials and repeat visits.

Skills

People Management

Shift Leadership

Customer Service

Marketing Programs

Education

Bachelor's/College Degree in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing or equivalent

Job description

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is seeking an Assistant Restaurant Manager to lead store operations, uphold QSCH standards, and deliver memorable guest experiences. You will oversee opening and closing procedures, ensure cleanliness, and coach the team to provide consistent, friendly service during peak hours.

The role focuses on driving guest satisfaction, managing the floor, resolving concerns, and implementing local marketing to boost trials and loyalty.