Assistant Restaurant Manager: Guest Experience & Operations

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.); Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is seeking an Assistant Restaurant Manager to oversee opening and closing shift procedures, ensure QSCH compliance, and lead floor operations with a focus on guest satisfaction and product quality.

You will manage guest relations, supervise staff, and implement local marketing programs to drive trials and repeat business while nurturing a positive team environment.

Qualifications

• Must have at least a bachelor’s/college degree in a relevant field.
• Experience in various restaurant operations is preferred.
• Strong leadership and customer service skills are required.

Responsibilities

• Oversee opening/mid shift procedures to ensure store readiness and QSCH compliance.
• Lead floor operations to deliver excellent service during peak hours.
• Maintain cleanliness and organization of dining, kitchen, restrooms and exterior areas.
• Engage guests to ensure a memorable dining experience and uphold product quality standards.
• Resolve guest concerns promptly and effectively.
• Manage closing shift procedures for smooth store setup next day.
• Lead the restaurant to achieve excellent operations consistently.
• Foster a positive work environment and team relationships.
• Implement local marketing programs to drive trials and repeat business.
• Develop loyalty programs to reward frequent patrons and increase visits.

Skills

People management

Education

Bachelor's/College Degree in Food & Beverage Services Management

Hospitality/Tourism/Hotel Management

Business Studies/Administration/Management

Marketing

Job description

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is seeking an Assistant Restaurant Manager to oversee opening and closing shift procedures, ensure QSCH compliance, and lead floor operations with a focus on guest satisfaction and product quality.

You will manage guest relations, supervise staff, and implement local marketing programs to drive trials and repeat business while nurturing a positive team environment.