Shift Leader: Guest Experience & Restaurant Ops

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.); Manila; On-site; PHP 268,000 - 469,000; Full time

Job summary

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is seeking a Shift Manager to oversee QSCH management, guest service, cleanliness, and closing procedures. You will lead the store during shifts, ensure product quality, and manage staff to deliver excellent hospitality.

The role requires a bachelor's degree in a relevant field and experience in restaurant operations; strong leadership and people management skills are essential for delivering memorable dining experiences and achieving

Qualifications

• Bachelor's degree or college degree in a relevant field.
• Preferably with related experience as Shift Manager/Store Supervisor in food & beverage services.
• Applicants must be experienced in various restaurant operations facets.

Responsibilities

• Manage opening/mid shift procedures and ensure readiness.
• Lead floor during peak hours and maintain service quality.
• Ensure cleanliness and proper equipment maintenance.
• Resolve guest concerns promptly and professionally.
• Oversee closing shift procedures and prep for the next day.
• Implement local restaurant marketing programs to drive trials and customer loyalty.

Skills

Shift management

Team leadership

Customer service

Restaurant operations

Education

Bachelor's degree in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing or equivalent

Job description

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is seeking a Shift Manager to oversee QSCH management, guest service, cleanliness, and closing procedures. You will lead the store during shifts, ensure product quality, and manage staff to deliver excellent hospitality.

The role requires a bachelor's degree in a relevant field and experience in restaurant operations; strong leadership and people management skills are essential for delivering memorable dining experiences and achieving