Shift Leader & Operations Manager — Hospitality & Team Growth

Hammerjack Pty Ltd; Philippines; On-site; PHP 200,000 - 260,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Shift Manager to lead store operations across opening, peak hours, and closing procedures, ensuring QSCH standards and a memorable guest experience.

The role emphasizes team leadership, guest relations, and local marketing initiatives to boost loyalty and sales, with responsibilities spanning floor management, cleanliness, and adherence to checkout and safety standards.

Qualifications

• Leadership capabilities demonstrated in team settings.
• Customer service mindset with guest-focused approach.
• Experience in managing restaurant operations and staff.

Responsibilities

• Lead opening/mid shift procedures and ensure QSCH compliance.
• Oversee floor during peak hours to deliver excellent service.
• Maintain dining area, restrooms, kitchen and equipment cleanliness.
• Engage guests to provide a unique and memorable dining experience.
• Resolve guest concerns promptly and professionally.
• Lead closing shift procedures and prep for the next day.
• Direct operations to achieve consistently excellent restaurant performance.
• Foster a positive, empowering team environment.

Skills

Leadership

People Management

Customer Service

Marketing & Promotions

Education

Bachelor's/College Degree in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing or equivalent

Job description

Hammerjack Pty Ltd in the Philippines is seeking a Shift Manager to lead store operations across opening, peak hours, and closing procedures, ensuring QSCH standards and a memorable guest experience.

The role emphasizes team leadership, guest relations, and local marketing initiatives to boost loyalty and sales, with responsibilities spanning floor management, cleanliness, and adherence to checkout and safety standards.