Restaurant Shift Lead: Guest Experience & Operations

Hammerjack Pty Ltd; Philippines; On-site; PHP 335,000 - 513,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Shift Manager to lead daily store operations, ensuring top service and guest satisfaction. You will oversee opening, peak-hour floor management, and closing procedures while maintaining cleanliness and equipment readiness.

The role emphasizes team leadership, marketing-driven guest engagement, and effective problem resolution to deliver a memorable dining experience.

Qualifications

• Bachelor's/College Degree in related fields.
• Experience as Shift Manager or Store Supervisor in food & beverage.
• Experience in various restaurant operations facets.

Responsibilities

• Lead opening/mid shift procedures with QSCH checks.
• Manage the floor during peak hours to deliver excellent service.
• Maintain cleanliness and organization of dining, restrooms, kitchen, and prep areas.
• Resolve guest concerns promptly and professionally.
• Lead closing shift and set up for the next day’s operation.
• Drive local restaurant marketing programs to build loyalty.
• Hold regular team meetings and recognize performers.
• Administer Key Management Systems to influence results.

Skills

Leadership

Customer service

Operations management

Team building

Education

Bachelor's degree in Food & Beverage Management

Job description

Hammerjack Pty Ltd is seeking a Shift Manager to lead daily store operations, ensuring top service and guest satisfaction. You will oversee opening, peak-hour floor management, and closing procedures while maintaining cleanliness and equipment readiness.

The role emphasizes team leadership, marketing-driven guest engagement, and effective problem resolution to deliver a memorable dining experience.