Shift Manager: Guest Experience & Restaurant Operations

Hammerjack Pty Ltd; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Shift Manager to oversee all shift operations in the Philippines. You will lead opening and closing procedures, manage floor activities during peak hours, ensure cleanliness and high service standards, and resolve guest concerns promptly.

The role emphasizes staff engagement, local marketing initiatives, and maintaining a positive, energetic workplace to deliver memorable dining experiences.

Qualifications

• Bachelor's degree in Hospitality/Management or related field.
• Preferably with related experience as Shift Manager/Store Supervisor in food & beverage services.
• Applicants must be experienced in various restaurant operations facets.

Responsibilities

• Manage the opening/mid shift procedures of the store including the consistent and appropriate execution of the QSCH Restaurant Checklist (QRC). Lead to ensure that the entire store is fully prepared, and the store team is ready for the Shift.
• Manage the Floor especially during peak hours. Ensure that excellent service and hospitality are delivered to each guest by setting and sustaining a fun, positive and energetic shift.
• Maintain the cleanliness and organization of the restaurant, which includes the dining area, restroom, kitchen and preparation areas as well as the exterior of the store in cases applicable, and the good working condition of all equipment.
• Engage the guests to ensure that they have been provided with a unique and memorable dining experience. Ensure that serving time and product quality standards are achieved at all times and surpassed whenever possible.
• Professionally resolve guests concerns or complaints in a timely and effective manner.
• Manage the closing shift procedures of the store including the timely and effective conduct of a closing line/store check that facilitates an easy and effective set up of the store for the following day's operation.
• Effectively lead the restaurant during the shift to ensure that excellent restaurant operations are consistently achieved.
• Nurture a work environment that engages team members in a way that empowers and builds positive relationships.

Skills

Guest relations

Team leadership

Education

Bachelor's degree in Hospitality/Management

Job description

Hammerjack Pty Ltd is seeking a Shift Manager to oversee all shift operations in the Philippines. You will lead opening and closing procedures, manage floor activities during peak hours, ensure cleanliness and high service standards, and resolve guest concerns promptly.

The role emphasizes staff engagement, local marketing initiatives, and maintaining a positive, energetic workplace to deliver memorable dining experiences.