Service Ops Process Specialist - SOP & Improvement

Hammerjack Pty Ltd; Philippines; On-site; PHP 480,000 - 600,000; Full time

Job summary

Mondelēz International in the Philippines is seeking a specialist in a defined process area within Digital Services to support service operations. You will co-own SOP development, drive standardization and improvements, and ensure compliance with data protection policies and laws.

You will contribute by sharing process knowledge, participating in training material input, and analyzing exceptions to recommend enhancements while advancing sustainable continuous improvement for the team.

Qualifications

• In-depth knowledge of your process area.
• Experience working in a shared service organization.
• Ability to influence others and work well in a team.

Responsibilities

• Design and map processes, and gather business requirements.
• Drive standardization and improvements; ensure SOPs and data protection compliance.

Skills

Process knowledge

Shared services

Team collaboration

Job description

Mondelēz International in the Philippines is seeking a specialist in a defined process area within Digital Services to support service operations. You will co-own SOP development, drive standardization and improvements, and ensure compliance with data protection policies and laws.

You will contribute by sharing process knowledge, participating in training material input, and analyzing exceptions to recommend enhancements while advancing sustainable continuous improvement for the team.