Service Operations Process Lead - SOPs & Improvement

Mondelez Philippines, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Mondelēz Philippines, Inc. is seeking a specialist in a process or service area within Digital Services to support impeccable service operations.

You will drive SOP development, ensure SOP compliance, and contribute to training materials while upholding data protection and policy standards. The role emphasizes collaboration and continuous improvement to deliver reliable service outcomes.

Qualifications

• Experience in a process or service delivery environment.
• Ability to map processes and design SOPs.
• Proactive, initiative-taking with interpersonal skills.

Responsibilities

• Ensure service level agreements are met and obligations upheld.
• Drive standardization and simplification of processes across the team.
• Contribute to training materials and ensure SOPs align with policies.
• Analyze exceptions and propose actionable improvements for operations.
• Lead sustainable continuous improvement for the service delivery team.

Skills

Process design

Shared services

Team collaboration

Requirements gathering

Effective communication

Job description

Mondelēz Philippines, Inc. is seeking a specialist in a process or service area within Digital Services to support impeccable service operations.

You will drive SOP development, ensure SOP compliance, and contribute to training materials while upholding data protection and policy standards. The role emphasizes collaboration and continuous improvement to deliver reliable service outcomes.