Retail Process Excellence Lead - SOPs & Operations

Enable PH; Mandaluyong; On-site; PHP 420,000 - 620,000; Full time

Benefits offered by this job

HMO

Merit-based incentives

Employee discount

Job summary

Enable PH is hiring a Process Improvement Specialist in Metro Manila to standardize operations across Retail’s core processes by designing, documenting, and maintaining SOPs. You will identify workflow efficiencies, lead change management, and ensure updated SOPs are communicated for seamless store execution.

The role also serves as a backup trainer to onboard new hires, helping maintain consistent adherence to operational standards across teams and channels.

Responsibilities

• Draft, establish, and maintain standard operating procedures (SOPs) for core retail functions.
• Analyze existing workflows across retail divisions to identify operational gaps, redundancies, and opportunities for process optimization.
• Work closely with the Training team to ensure onboarding and skill development reflect accurate operational standards.
• Refine process modifications with Retail internal divisions to build or modify standards before rollout.
• Oversee deployment of updated SOPs across ARS / Retail Channels, and track compliance.
• Serve as a backup to conduct process training sessions for new hires, ensuring onboarding continuity when primary trainers are unavailable.

Job description

Enable PH is hiring a Process Improvement Specialist in Metro Manila to standardize operations across Retail’s core processes by designing, documenting, and maintaining SOPs. You will identify workflow efficiencies, lead change management, and ensure updated SOPs are communicated for seamless store execution.

The role also serves as a backup trainer to onboard new hires, helping maintain consistent adherence to operational standards across teams and channels.