Service Operations & SOPs Specialist

Mondelez España Galletas Production SLU; Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

Mondelēz International is seeking a passionate specialist for their Global Business Services in Manila. The role focuses on process knowledge, SOP co-ownership, and driving standardization and continuous improvement across service operations.

You will contribute to training materials, ensure SOPs align with policies, analyze exceptions, and support data protection efforts while collaborating with a cross-functional team.

Qualifications

• Experience in process design and mapping.
• Experience in business requirements gathering.
• Effective communication and interpersonal skills.
• Initiative and ability to work independently.
• Experience in a shared services environment preferred.

Skills

Process design

Requirements gathering

Interpersonal skills

Initiative

Team player

Job description

Mondelēz International is seeking a passionate specialist for their Global Business Services in Manila. The role focuses on process knowledge, SOP co-ownership, and driving standardization and continuous improvement across service operations.

You will contribute to training materials, ensure SOPs align with policies, analyze exceptions, and support data protection efforts while collaborating with a cross-functional team.