Talent Acquisition & Process Improvement Specialist

Mondelēz International; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

Mondelēz International in Southeast Asia is seeking a process specialist within Digital Services to support impeccable service operations. You will co-own SOP development, drive standardization, and ensure compliance with policies and law while analyzing exceptions and recommending improvements.

As a contributor, you will help train materials, monitor SLAs, and lead continuous improvement initiatives with a focus on delivering high-quality service across the shared services environment.

Qualifications

• Specialist in a process, workstream or area.
• Experience in a shared service organization.
• Strong teamwork and ability to influence others.
• Process design and mapping; business requirements gathering.

Responsibilities

• Drive standardization and simplification of processes.
• Provide input for training materials; ensure SOPs and data protection compliance.
• Analyze and report on exceptions; recommend process improvements.
• Lead the sustainable continuous improvement process for the team.

Skills

Process design

SOP development

Business requirements

Team collaboration

Communication

Job description

Mondelēz International in Southeast Asia is seeking a process specialist within Digital Services to support impeccable service operations. You will co-own SOP development, drive standardization, and ensure compliance with policies and law while analyzing exceptions and recommending improvements.

As a contributor, you will help train materials, monitor SLAs, and lead continuous improvement initiatives with a focus on delivering high-quality service across the shared services environment.