Service Officer

RCBC; Masbate City; On-site; PHP 300,000 - 420,000; Full time

Job summary

RCBC in Masbate City, Philippines seeks a diligent branch operations professional to support the Service Manager in managing branch tasks, vault/ATM cash levels, and tellering duties, while ensuring strict adherence to BSP/AMLA and internal policies. The role focuses on delivering excellent customer service and supporting business objectives through various service-related initiatives.

The candidate will help enhance deposits and revenues through cross-selling and referrals, while maintaining

Qualifications

• Four-year degree in business or service industry field.
• Extensive knowledge of bank policies and procedures for branch operations.
• Sales/marketing experience in banking is an advantage.

Responsibilities

• Supports the Service Manager in managing branch operations, vault/ATM cash levels, vault operations and tellering functions.
• Ensures compliance with regulatory and internal policies.
• Analyzes service tasks to increase deposits, fees and revenues; cross-selling referrals.
• Manages risk to prevent reputational, monetary and other losses.
• Supports achieving branch service standards with fast, error-free processing.
• Manages productivity and administrative matters within guidelines, budgets and limits.
• Coaches Service Associates to ensure proper training according to Management expectations.

Skills

Customer service

Time management

Organizational skills

Stress tolerance

Education

Bachelor's degree in business or service-related field

Job description

Job Summary

Ensures strict implementation and consistent compliance to the Bank's policies and procedures, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.

Willing to be assigned in the following location/s: Masbate City

How will you contribute?

• Supports the Service Manager in managing the branch operations with particular focus on vault/ATM cash level, vault operations and tellering functions.
• Ensures BC compliance to all regulatory and internal policies and procedures.
• Analyzes and executes service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction.
• Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.
• Coaches and mentors Service Associates to ensure that BC associates are trained properly in accordance to expectations of Management.

What will make you successful?

• Someone with the skills to stay focused and determined through highly strenuos time, their abilities to stay organized and tolerance against stress keeps them highly motivated which results in finishing their works on time.
• At least a 4 year graduate with a degree on business or a service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.