Service Officer

Rizal Commercial Banking Corporation (RCBC); Masbate City; On-site; PHP 180,000 - 300,000; Full time

Job summary

RCBC Masbate Branch is seeking a Branch Banking Operations professional to support daily operations, ensure policy compliance, and deliver excellent customer service. You will assist the Service Manager in vault/ATM cash management, tellering, and risk controls while striving to meet service standards and drive deposits and revenue.

The role requires a four-year degree in business or a service-oriented field and a readiness to be based in Masbate City.

Qualifications

• Four-year degree in business or service industry field.
• Knowledge of bank policies and branch operations.
• Willing to be assigned to Masbate City.

Responsibilities

• Assist in managing branch operations focusing on vault/ATM cash, vault, and tellering.
• Ensure compliance with regulatory and internal policies and procedures.
• Analyze and execute service tasks to increase deposits, fees and revenues from bank products and referrals.
• Manage risk to prevent reputational, monetary, and other losses.
• Support service standards with fast, error-free processing for client satisfaction.
• Oversee productivity and administrative matters within guidelines, budgets and limits.
• Coach and mentor Service Associates to meet management expectations.

Skills

Customer service

Organizational skills

Stress management

Time management

Sales experience (banking)

Education

Bachelor's degree in business or service-related field

Job description

Function

Branch Banking Operations

Job Summary

• Ensures strict implementation and consistent compliance to the Bank's policies and procedures, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location/s: Masbate City

How will you contribute?

• Supports the Service Manager in managing the branch operations with particular focus on vault/ATM cash level, vault operations and tellering functions.
• Ensures BC compliance to all regulatory and internal policies and procedures.
• Analyzes and executes service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction.
• Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.
• Coaches and mentors Service Associates to ensure that BC associates are trained properly in accordance to expectations of Management.

What will make you successful?

• Someone with the skills to stay focused and determined through highly strenuos time, their abilities to stay organized and tolerance against stress keeps them highly motivated which results in finishing their works on time.
• At least a 4 year graduate with a degree on business or a service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.