Service Officer

RCBC; Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

RCBC is seeking a Branch Operations professional in the Philippines to support daily branch functions, vault/ATM cash management, and tellering activities. You will ensure compliance with bank policies and external regulations while driving deposits and revenue through service excellence and cross-selling referrals.

The role requires a 4-year degree in business or related service field, with strong knowledge of branch operations, and is based in Pasay, Manila. Experience in bank sales is a plus.

Qualifications

• 4-year degree in business or service field.
• Strong knowledge of bank policies and branch operations.
• Sales/marketing experience in a bank is a plus.

Responsibilities

• Supports the Service Manager in managing the branch operations with focus on vault/ATM cash level, vault operations and tellering.
• Ensures compliance to regulatory and internal policies and procedures.
• Analyzes and executes service tasks geared towards increasing deposits, fees and revenues from bank products.
• Manages risk to avoid errors, lapses, irregularities and potential losses.
• Supports achieving service standards with fast, accurate processing for client satisfaction.
• Coaches and mentors staff to ensure proper training per Management expectations.

Skills

Customer service

Organization

Stress tolerance

Education

4-year degree in business or service industry

Job description

• Ensures strict implementation and consistent compliance to the Bank's policies and procedures, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location/s: Pasay

Job Summary

• Ensures strict implementation and consistent compliance to the Bank's policies and procedures, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location/s: Pasay

How will you contribute?

• Supports the Service Manager in managing the branch operations with particular focus on vault/ATM cash level, vault operations and tellering functions.
• Ensures BC compliance to all regulatory and internal policies and procedures.
• Analyzes and executes service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction.
• Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.
• Coaches and mentors Service Associates to ensure that BC associates are trained properly in accordance to expectations of Management.

What will make you successful?

• Someone with the skills to stay focused and determined through highly strenuos time, their abilities to stay organized and tolerance against stress keeps them highly motivated which results in finishing their works on time.
• At least a 4 year graduate with a degree on business or a service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.