Jr. Reserve Officer

Rizal Commercial Banking Corporation (RCBC); Legazpi; On-site; PHP 300,000 - 520,000; Full time

Job summary

RCBC in Legazpi, Philippines is seeking Branch Banking Operations professionals to support absentee coverage across Service Manager, Service Officer, and Service Associate roles. You will ensure compliance with bank policies, BSP/AML regulations, and deliver excellent customer service to promote total customer satisfaction.

The role requires a 4-year degree in business or a service-oriented field, and willingness to be assigned to different branches within the area.

Qualifications

• Experience in banking policies and branch operations.
• Willing to be assigned to Legazpi and other branches within the area.
• Ability to handle clients professionally in a banking and sales environment.
• Graduated with a 4-year degree in business or a service-oriented field.
• Sales/marketing experience in a bank is advantageous.

Responsibilities

• Serve as Service Manager/Officer/Associate in absence.
• Assist in performing compliance reviews on a case-by-case basis.
• Perform ad hoc tasks such as investigations, reconciliation of accounts, ATM duty, as assigned.
• Ensure BC transactions are processed within set limits and policies.

Skills

Customer service

Banking operations

Sales experience

Education

Bachelor' s degree in business

Job description

Function

Branch Banking Operations

Job Summary

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following locations: Legazpi, Bicol

How will you contribute?

• Assumes the position of Service Manager (SM), Service Officer (SO), Service Associate(SA), Service Associate-Pickup Teller (SA-Pickup Teller) in their absence.
• Assists in performing compliance reviews on case to case as assigned by the Regional Service Head.
• Performs ad hoc tasks i.e. special investigation/review, reconciliation of unbalanced accounts, ATM duty officers, etc. as assigned by the District Service Head.
• Ensures that Business Center (BC) transactions are processed within the set limits, approvals and authorities as prescribed by Bank policies and/or the Operations Manual of the branch and other regulatory bodies.

What will make you successful?

• Someone who can work efficiently and effectively in a banking and sales environment, who feels confident in their working capacity and be able to handle clients professionaly.
• At least a 4 year graduate with a degree in business or any service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.
• Willing to be assigned in different branches within the area of assignment.